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Technical Partnership Specialist

hace 3 semanas

San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

The role of a Technical Partnership Specialist at Microsoft is to collaborate with internal teams and external partners to deliver high-quality customer experiences. This involves developing training plans, conducting skills gap analysis, and implementing end-to-end readiness programs. The successful candidate will have 2+ years of experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience, as well as expertise in Azure Backup and Recovery Services (ABRS) and related technologies.

Main Responsibilities

- Develops training plans for supplier engineers based on skills gap analysis and product needs.
- Reviews and provides gap analysis to develop readiness plans for delivery partner teams and/or internal teams based on skills gap analysis, product needs, etc.
- Contributes to the creation and implementation of readiness plans and content.

Requirements

- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience,
- OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership,
- OR 2+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience in a team environment,
- Proficiency in the English language, written and spoken (including technical writing).

About Us

At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. We create life-changing innovations that impact billions of lives around the world.