Ambassador Management Director
hace 4 días
We are seeking an accomplished leader to helm our Ambassador Management Team. This role requires expertise in project management, customer service, and people management.
Main Accountabilities:
- Develop and implement strategic plans to achieve business objectives and improve customer satisfaction.
- Lead cross-functional process improvement initiatives and drives solutions to escalations.
- Collaborate with Sr. Ambassadors to manage day-to-day operations, address Andon Cords, and resolve content issues.
- Maintain high service delivery and execution standards while managing workflow and equitable workloads among team members.
- Partner with global teams to develop and implement communication plans and maintain departmental content.
Requirements:
- Master's degree in Psychology, Business Administration, or Human Resources.
- Minimum 4+ years of experience in managing direct reports or equivalent.
- Strong analytical mind with ability to manage under pressure and prioritize efficiently.
- Lean/Six Sigma certifications preferred.
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