Ambassador Management Director

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview

We are seeking an accomplished leader to helm our Ambassador Management Team. This role requires expertise in project management, customer service, and people management.

Main Accountabilities:

  • Develop and implement strategic plans to achieve business objectives and improve customer satisfaction.
  • Lead cross-functional process improvement initiatives and drives solutions to escalations.
  • Collaborate with Sr. Ambassadors to manage day-to-day operations, address Andon Cords, and resolve content issues.
  • Maintain high service delivery and execution standards while managing workflow and equitable workloads among team members.
  • Partner with global teams to develop and implement communication plans and maintain departmental content.

Requirements:

  • Master's degree in Psychology, Business Administration, or Human Resources.
  • Minimum 4+ years of experience in managing direct reports or equivalent.
  • Strong analytical mind with ability to manage under pressure and prioritize efficiently.
  • Lean/Six Sigma certifications preferred.

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