Desktop Support Technician

hace 4 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
About the Role

Bill Gosling Outsourcing is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to end-users within our business, ensuring the smooth operation of our systems and alignment with business goals.

Key Responsibilities
  • Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors, and telephony equipment.
  • Support IT Department with technology-related tasks when required, including data center and office cabling.
  • Assist with team/operational training on various applications.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software, including hardware and software.
  • Champion company core values and other company programs.
  • Other duties as assigned.
Requirements
  • High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago.
  • Post-Secondary education in a related IT field would be preferred.
  • Knowledge of Information Technology in relation to supporting Hardware and Software.
  • Minimum six months of successful experience with the Company, or the equivalent Information Technology related experience outside of the Company.
  • Previous experience working with Information Technology Systems in supporting a Windows, Linux, or Mac environment for hardware and software.
Why Work with Us?
  • Performance Bonus and Annual merit increase.
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid).
  • Casual Dress Code.
  • Free counseling sessions.
  • Point-to-point transportation.
  • Associacionsolidarista.
  • Dental Benefit.
  • SmartFit Partnership.
  • Free parking for all employees.
  • Free coffee/tea all day long.
  • An amazing work culture where you can learn and grow.
  • Opportunities for internal growth within the company.
  • New site – beautiful new office setting with a view.
  • Onsite games room with a rest & relaxation area.
About Us

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.



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