Payment Transactions Investigator Professional

hace 14 horas


San José, San José, Costa Rica Convera A tiempo completo

As a key member of our team at Convera, you will be responsible for ensuring seamless payment transactions and resolving customer inquiries in a timely manner.

The role requires strong relationship-building skills with internal and external stakeholders to maintain high standards of service delivery and meet client expectations.

Your primary responsibilities will include:

  • Investigating and resolving multi-channel payment queries, providing prompt responses and referring complex issues to banking partners as needed.
  • Processing cancellations, reissues, and refunds requests in accordance with agreed service level agreements.
  • Identifying and addressing time-sensitive buybacks and reissues to minimize potential losses for the company or our customers.
  • Maintaining accurate records and ensuring appropriate accounting proof is present before taking any action on repurchase requests.
  • Serving as a liaison between banking partners and internal customers, communicating effectively through written and verbal interactions.
  • Initiating bank messages to resolve payment breaks and collaborating with correspondent banks to facilitate resolution.

You will also be responsible for:

  • Communicating frequently with the correspondent bank network to help resolve payment investigations.
  • Navigating computerized data entry systems and demonstrating a good understanding of internal processes.
  • Demonstrating advanced mathematical skills and proficiency in reading and interpreting bank messages.
  • Possessing a good knowledge of local and international payment methods, as well as FX markets and commercial awareness.
  • Updating process documents and Standard Work Sheets as necessary.
  • Exhibiting a high degree of accuracy and attention to detail.
  • Being highly self-motivated and possessing professional telephone manner with excellent communication skills.

About Convera

We are the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers.

We serve more than 30,000 customers ranging from small business owners to enterprise treasurers, financial institutions, law firms, NGOs, and educational institutions.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding place to work.

This is an exciting time for our organization as we build our team with growth-minded, results-oriented individuals who are looking to move fast in an innovative environment.

We foster a culture of inclusion and belonging, celebrating diversity and unique perspectives from around the world.

We offer a range of competitive benefits and perks, including:

  • Market-competitive salary and career growth opportunities.
  • A flexible approach to work and generous insurance packages.
  • Paid holidays, time-off, and leave policies for life events.
  • Five days per year of paid volunteering opportunities.


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Payment Transaction Investigator with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Payment Transaction Investigator and Relationship Manager with Convera, you will play a pivotal role in ensuring the seamless resolution of customer and banking partner inquiries related to payment transactions.The ideal candidate will be responsible for fostering strong relationships with internal stakeholders and external banking partners to guarantee...


  • San José, San José, Costa Rica Convera A tiempo completo

    We have an exciting opportunity for a highly skilled Financial Services Investigator to join Convera, the largest non-bank B2B cross-border payments company in the world.With decades of industry experience and technology-led payments solutions, we deliver smarter money movements to our customers, helping them capture more value with every transaction.As a...


  • San José, San José, Costa Rica Convera A tiempo completo

    Company OverviewAt Convera, we are a leading non-bank B2B cross-border payments company serving over 30,000 customers worldwide.Job DescriptionAs a Banking Payments Investigator with our Santa Ana office, you will play a vital role in facilitating the identification and resolution of customer and banking partner inquiries related to payment transactions.The...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Client Services Investigator at Convera, you will be responsible for identifying and resolving customer and banking partner inquiries related to payment transactions. You will build and maintain relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking a highly skilled Investigator to join our team at Amazon Support Services Costa Rica Srl.About the RoleAs an Investigator, you will be responsible for conducting thorough investigations into suspicious merchant activity, maintaining site quality, and identifying fraud patterns. You will work closely with our cross-functional...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica seeks a detail-oriented and results-driven Integrity Focused Investigator to safeguard our global customer base, profitability, and brand while maintaining a high standard of customer experience.About the Role:The successful candidate will take on a key position in evaluating transactions, identifying fraud patterns, and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Multilingual Fraud Investigator to join our team at Amzn Support Srvcs Costa Rica. This is an exciting opportunity for someone who is passionate about e-commerce and has excellent language skills.As a Fraud Investigator, you will be responsible for evaluating transactions and safeguarding Amazon's global customer...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job DescriptionWe are seeking a highly skilled Payment Compliance Specialist to join our team at Pfizer. As a key member of our international payment team, you will play a crucial role in ensuring compliance with regulatory policies and guidelines.About the RoleThis is an exciting opportunity for a detail-oriented professional who can analyze complex data,...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a key member of our team at Convera, you will play a vital role in ensuring the smooth execution of customer and banking partner inquiries related to payment transactions. This position demands strong communication and interpersonal skills to build and maintain relationships with internal and external stakeholders, guaranteeing adherence to SLAs and KPIs...


  • San José, San José, Costa Rica World Vision Perú A tiempo completo

    Job DescriptionWe are seeking a skilled Accounts Payable Financial Transactions Specialist to join our team in Perú.Key Responsibilities:Prepare and process payment proposals and batches accurately and efficientlyProcess manual and exception payments with attention to detail and timelinessResolve problems and support balancing and reconciling activities to...


  • San José, San José, Costa Rica World Vision Perú A tiempo completo

    With over 70 years of experience, World Vision Perú focuses on supporting the most vulnerable children to overcome poverty and achieve a full life. We provide assistance to children from various backgrounds in nearly 100 countries.This role is part of our 33,000+ staff team working across the globe, inspired by our Christian faith.Key Responsibilities:The...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform helps the world's leading enterprises keep their digital systems secure and reliable. We're not just looking for talented individuals, but also people who share our values of creating a culture of belonging and making Splunk an amazing...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Are you an experienced professional looking to take your career in AML to the next level?We are seeking a Senior Anti-Money Laundering Investigator to join our team at Amazon Support Services Costa Rica Srl.About the RoleThis is a fantastic opportunity for someone with a strong background in AML and experience in conducting investigations and audits. You...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Company OverviewTreviPay is a leading provider of innovative payment solutions for B2B companies. We help clients grow by streamlining their payments through a combination of technology, service expertise, and working capital.We facilitate millions of transactions per year in various currencies for customers across the globe. Our team specializes in payment...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Unlock Your Potential in B2B PaymentsAt TreviPay, we revolutionize the way businesses grow by streamlining B2B payments through innovative technology and expert services. Our platform facilitates $6 billion in transactions annually across 18 currencies for clients in over 27 countries.We empower businesses to improve their customers' experience and free up...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the JobWe are seeking a highly skilled Data Science Fraud Analyst to join our team at Amazon Payment Risk Mining Analytics in San Jose, Costa Rica. As a key member of our team, you will be responsible for leveraging advanced analytical techniques and tools to uncover patterns, anomalies, and potential fraud schemes.Key ResponsibilitiesProvide...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is a leading provider of data rooms and SaaS technology used in high-value transactions worldwide. As a Product Support Specialist, you will be instrumental in delivering exceptional customer experiences, ensuring timely resolutions to complex issues, and fostering long-term relationships.Job OverviewSchedule: Tuesday - Saturday, 6:00am-2:30pm...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    TreviPay is a leader in B2B payment solutions, streamlining transactions for clients across 27 countries and 18 currencies. Our innovative technology and service expertise empower customers to grow their business.We take pride in our customer-centric approach, facilitating seamless payment experiences through our omni-channel platform. As an Enterprise...