Payment Processing Specialist
hace 3 meses
As a key member of our team at Convera, you will play a vital role in ensuring the smooth execution of customer and banking partner inquiries related to payment transactions. This position demands strong communication and interpersonal skills to build and maintain relationships with internal and external stakeholders, guaranteeing adherence to SLAs and KPIs while effectively managing investigative duties in accordance with our clients' expectations.
**Key Responsibilities Include:**
• Resolve multi-channel payment queries, providing immediate answers where possible and referring to banking partners when necessary.
• Identify Time/Rate critical buybacks/reissues and act with urgency to limit potential loss to Convera or our customer.
• Ensure appropriate accounting proof is present prior to actioning any repurchase request.
• Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
• Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI.
• Communicate frequently with the correspondent bank network to help resolve payment investigations.
• Ability to navigate a computerized data entry system, good knowledge of internal systems.
• Advanced ability to read and interpret bank messages.
• Advanced mathematical ability.
• Good knowledge of local and international payment methods.
• Good knowledge of FX markets and commercial awareness.
• Ability to update process documents and Standard Work Sheets.
• High degree of accuracy and attention to detail.
• High degree of self-motivation.
• Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
• Excellent written and verbal communication skills in the English language.
• Opportunity to be part of a global organization with a diverse and inclusive culture.
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