Customer Service Champion

hace 6 días


San José, San José, Costa Rica Smartsheet A tiempo completo

About Our Company
Smartsheet is a leader in cloud-based work execution platforms, empowering organizations worldwide to streamline their workflows and achieve better outcomes.

The Role Overview
This role is an exciting opportunity to join our global Support Team as a Technical Support Specialist, working closely with cross-functional teams to deliver exceptional customer experiences.

Your Key Duties
Provide expert technical support to our customers, addressing their inquiries and resolving issues efficiently
Develop and maintain in-depth knowledge of our products and services to drive customer success
Collaborate with internal stakeholders to improve our processes and procedures, ensuring seamless customer interactions
Achieve consistent excellence in customer satisfaction, quality assurance, and adherence to performance metrics

Your Requirements
Outstanding English language proficiency, with a strong focus on clear communication and active listening
Previous experience in customer-facing roles, preferably in a technical or SaaS environment
Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Our Offerings
Fully comprehensive health and life insurance for all full-time employees and dependents
Access to exclusive benefits, including RSUs, a monthly stipend, and a generous time-off policy
Ongoing opportunities for career growth and professional development through Udemy courses and company-sponsored initiatives
Flexible telecommuting options within approved locations in Costa Rica

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