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Customer Service Liaison
hace 3 semanas
Are you a highly motivated and customer-focused individual looking for a challenging role in a dynamic team? Do you have excellent organizational, administrative, and problem-solving skills? If so, we encourage you to apply for the Customer Service Liaison position at Johnson Controls.
In this role, you will be responsible for providing exceptional customer service to internal and external customers, responding to inbound sales inquiries, and supporting the timely execution of documents, sales proposals, presentations, and projects.
We are looking for someone who is passionate about delivering outstanding customer service and has a proven track record of doing so. You will be working closely with our program and engineering teams to ensure that customer needs are met and exceeded.
The key responsibilities of this role include:
- Responding to inbound sales inquiries and providing exceptional customer service
- Supporting the timely execution of documents, sales proposals, presentations, and projects
- Gathering, maintaining, and developing documentation relative to job aids and supporting each manager with lead tracking, coordination, and distribution of information
- Assisting with procurement of bid documents, plans, and specifications and distributing as appropriate
To succeed in this role, you will need to possess the following skills and qualifications:
- Excellent customer service skills
- Strong verbal and written communication skills
- Meeting minutes writing
- Active listening skills
- Customer service oriented
- Ability to write clear reports and deliver presentations effectively
- Multitasking skills
- CRM savvy
- Good computer skills (MS Office)
- Proficiency in English
- Smartsheet
- SalesForce
