Licensing and Software Analyst
hace 2 días
**Job Summary**
We're seeking a talented Technical Support Specialist to join our team at Wind River. As a member of our customer support operations, you'll work closely with end-users, stakeholders, and developers to resolve complex technical issues and provide exceptional customer service.
**Key Responsibilities**
- Route external service requests to internal Support Engineers
- Provide technical support to customers via phone, email, or chat
- Collaborate with other team members to document licensing and other key generation procedures
- Work effectively with cross-functional teams to resolve customer issues
**Qualifications**
- 2+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Proficiency in Windows/Linux and general networking knowledge under Windows and Linux
- Experience with Oracle and Salesforce is a plus
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