Licensing and Software Analyst

hace 2 días


San José, San José, Costa Rica Wind River A tiempo completo

**Job Summary**

We're seeking a talented Technical Support Specialist to join our team at Wind River. As a member of our customer support operations, you'll work closely with end-users, stakeholders, and developers to resolve complex technical issues and provide exceptional customer service.

**Key Responsibilities**

- Route external service requests to internal Support Engineers

- Provide technical support to customers via phone, email, or chat

- Collaborate with other team members to document licensing and other key generation procedures

- Work effectively with cross-functional teams to resolve customer issues

**Qualifications**

- 2+ years of experience in technical support or a related field

- Excellent communication and problem-solving skills

- Proficiency in Windows/Linux and general networking knowledge under Windows and Linux

- Experience with Oracle and Salesforce is a plus



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