Enterprise Infrastructure Solutions Specialist
hace 1 semana
Smartsheet empowers organizations to deliver their best work by maintaining and innovating on systems, processes, and programs that secure customer data.
This position reports to the Manager, Client Engineering and may work remotely from a registered location in Costa Rica.
About SmartsheetFounded in 2005, Smartsheet delivers a leading cloud-based platform for work execution, enabling teams to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
As an organization, we execute our core value of trust by maintaining and innovating on systems, processes, and programs that secure our customers' data.
Job DescriptionParticipate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet:
- Utilize an engineering mindset to develop creative solutions for end-user systems
- Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
- Automate manual processes and other items to create efficiencies
- Drive to create a positive and seamless user experience
- Partner with the compliance/security team to address, patch, and prevent vulnerabilities
- Conduct in-depth technical investigations to determine root cause
- Evaluate and monitor usage to ensure capacity is meeting growth requirements
- Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
The ideal candidate will have:
- 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer
- Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
- Familiarity with Windows Autopilot
- Experience implementing or administering MAC MDM Solutions (JAMF, Kandji)
- Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
- Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
- Experience scripting solutions and can provide examples (Powershell, Shell)
- Ability to work autonomously, plan, organize, schedule, and implement multiple projects simultaneously
- Must possess the ability to work an occasional evening, holiday, or weekend
- Foundational knowledge of ITIL concepts and frameworks required
- Ability to drive projects to completion
- Excellent customer service skills and passion to learn and understand technology
- Empathy for end users
- Experience with OKTA or other SSO products
- Experience with SOX, SOC2 or other compliance (HIPAA or PCI)
Smartsheet offers:
- Fully paid Health & Life insurance for full-time employees and family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
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