Release Readiness Program Manager: Technical Enablement Expert

hace 3 días


San Francisco, Heredia, Costa Rica Workday A tiempo completo

At Workday, we're revolutionizing the enterprise software market with a healthy employee-centric culture. We prioritize our people, communities, and the planet while driving business growth.

This role supports our Global Customer Support organization as a crucial part of implementing Workday's product, platform, and solution releases. The Senior Support Release Readiness Program Manager works closely with Product & Technology and Support teams to develop and implement a readiness framework that prepares Support for new releases.

Key Responsibilities
  • Develop and Implement the Release Readiness Framework:
    • Design a robust framework and enablement roadmap that encompasses processes, procedures, timelines, and resources.
    • Facilitate meetings with business partners to analyze impacts and establish a cohesive approach.
    • Evaluate results targets, measure outcomes, and communicate them to business partners.
  • Collaborate with Product & Technology Teams:
    • BUILD STRONG RELATIONSHIPS WITH PRODUCT DEVELOPMENT, ENGINEERING, AND DOCUMENTATION TEAMS.
    • Participate in planning meetings, identify needs, and address changes and risks.
  • Provide Support and Monitor Readiness:
    • Consult with internal teams on impacts to customers and the Support organization.
    • Build awareness and knowledge for analysts to efficiently adopt and support release-related changes.
    • Track progress on committed dependencies and identify potential risks or issues.
  • Facilitate Feedback and Improvement:
    • Capture pre- and post-launch impacts and Support's effectiveness.
    • Evaluate the effectiveness of release readiness efforts to identify and implement improvements.

We're seeking a skilled and experienced professional with Fluent English at a business level.



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