Release Readiness Program Manager: Technical Enablement Expert
hace 1 mes
At Workday, we're revolutionizing the enterprise software market with a healthy employee-centric culture. We prioritize our people, communities, and the planet while driving business growth.
This role supports our Global Customer Support organization as a crucial part of implementing Workday's product, platform, and solution releases. The Senior Support Release Readiness Program Manager works closely with Product & Technology and Support teams to develop and implement a readiness framework that prepares Support for new releases.
Key Responsibilities- Develop and Implement the Release Readiness Framework:
- Design a robust framework and enablement roadmap that encompasses processes, procedures, timelines, and resources.
- Facilitate meetings with business partners to analyze impacts and establish a cohesive approach.
- Evaluate results targets, measure outcomes, and communicate them to business partners.
- Collaborate with Product & Technology Teams:
- BUILD STRONG RELATIONSHIPS WITH PRODUCT DEVELOPMENT, ENGINEERING, AND DOCUMENTATION TEAMS.
- Participate in planning meetings, identify needs, and address changes and risks.
- Provide Support and Monitor Readiness:
- Consult with internal teams on impacts to customers and the Support organization.
- Build awareness and knowledge for analysts to efficiently adopt and support release-related changes.
- Track progress on committed dependencies and identify potential risks or issues.
- Facilitate Feedback and Improvement:
- Capture pre- and post-launch impacts and Support's effectiveness.
- Evaluate the effectiveness of release readiness efforts to identify and implement improvements.
We're seeking a skilled and experienced professional with Fluent English at a business level.
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