Client Relations Manager

hace 3 semanas


San José, San José, Costa Rica Drop Zero Digital A tiempo completo
Digital Client Manager

As a key member of our team, you will play a pivotal role in our client relationships, working closely with our clients to ensure their needs are met and exceeded.

About the Role:

This is a full-time position that involves managing 5-7 high-value e-commerce clients, leading and inspiring a team to achieve exceptional results. You will work collaboratively with our talented team of copywriters and designers to create impactful campaigns that drive client satisfaction and ROI.

Key Responsibilities:

  1. Lead and manage a team of client-facing professionals, guiding them to achieve exceptional results.
  2. Collaborate with our creative team to develop and implement effective marketing strategies that meet client objectives.
  3. Ensure excellent client communication, driving satisfaction and ROI through regular check-ins and progress updates.
  4. Conduct quality checks on designs to ensure they meet our high standards, including reviewing product titles and ensuring consistency.

Requirements:

To succeed in this role, you will need:

  • At least 1 year of experience in client-facing/customer service and project/team management roles.
  • Availability Mon-Fri between 7am to 3pm UK time, with occasional evening calls with clients until 7pm UK time.
  • Fluent English skills and previous remote work experience.
  • Familiarity with Trello, Slack, and G-Suite, with experience using Klaviyo a plus.
  • A results-driven mindset with exceptional attention to detail.
  • Quick learning and adaptability skills.

What We Offer:

As a valued member of our team, you will enjoy:

  • A competitive salary of $850-$950 per month, with room to grow.
  • Performance bonuses for creativity, client satisfaction, and successful upselling.
  • A chance to grow with a dynamic and innovative agency, with potential roles in marketing, management, and sales.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we would love to hear from you.



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