Client Relations Manager
hace 3 semanas
As a key member of our team, you will play a pivotal role in our client relationships, working closely with our clients to ensure their needs are met and exceeded.
About the Role:
This is a full-time position that involves managing 5-7 high-value e-commerce clients, leading and inspiring a team to achieve exceptional results. You will work collaboratively with our talented team of copywriters and designers to create impactful campaigns that drive client satisfaction and ROI.
Key Responsibilities:
- Lead and manage a team of client-facing professionals, guiding them to achieve exceptional results.
- Collaborate with our creative team to develop and implement effective marketing strategies that meet client objectives.
- Ensure excellent client communication, driving satisfaction and ROI through regular check-ins and progress updates.
- Conduct quality checks on designs to ensure they meet our high standards, including reviewing product titles and ensuring consistency.
Requirements:
To succeed in this role, you will need:
- At least 1 year of experience in client-facing/customer service and project/team management roles.
- Availability Mon-Fri between 7am to 3pm UK time, with occasional evening calls with clients until 7pm UK time.
- Fluent English skills and previous remote work experience.
- Familiarity with Trello, Slack, and G-Suite, with experience using Klaviyo a plus.
- A results-driven mindset with exceptional attention to detail.
- Quick learning and adaptability skills.
What We Offer:
As a valued member of our team, you will enjoy:
- A competitive salary of $850-$950 per month, with room to grow.
- Performance bonuses for creativity, client satisfaction, and successful upselling.
- A chance to grow with a dynamic and innovative agency, with potential roles in marketing, management, and sales.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we would love to hear from you.
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