Customer Experience Ambassador

hace 13 horas


San José, San José, Costa Rica Jll A tiempo completo

Overview of JLL

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JLL prioritizes the well-being of its employees, recognizing that a supportive culture and comprehensive benefits package are essential for mental, physical, and emotional health.

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Key Responsibilities

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The Lobby Host is responsible for delivering exceptional customer experiences to all clients and visitors. Key responsibilities include maintaining a professional demeanor, making eye contact, greeting, registering, and badging visitors. This role requires attention to detail and accurate registration and badging of visitors.

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Additionally, the Lobby Host will:

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  • ">
  • Maintain confidentiality regarding visitors;">
  • Notify staff of visitor arrivals;">
  • Provide directions, local services, amenities, and building locations to staff and visitors;">
  • Make arrangements for taxi/transportation service as requested;">
  • Ensure the customer-facing meeting room is kept neat and tidy;">
  • Receive and direct incoming local deliveries to the appropriate department or tenant location;">
  • Answer and direct phone calls/main switchboard or lobby desk, respond to general inquiries, and support administrative requests;">
  • Coordinate events with the business and/or IFM events team to ensure requirements are met and delivered according to scope; and">
  • Perform daily sweeps to ensure the meeting room and lobby area are clean, tidy, and functional at all times.">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • Previous experience in a customer-facing role, preferably in a receptionist or hospitality position;">
  • Strong communication skills, both in person and over the telephone;">
  • Attention to detail and ability to accurately register and badge visitors;">
  • Reside in areas adjacent to La Rivera de Belén;">
  • University student or recent graduate in a related field (e.g., hospitality, business administration, communications); and">
  • A strong desire to deliver exceptional customer experiences.">
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Benefits

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JLL offers personalized benefits that support personal well-being and growth, including:

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  • Life, health, and dental insurance for eligible employees;">
  • Annual Performance Bonus;">
  • Online platform with certified courses for professional development;">
  • Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others);">
  • Assistance program for employees and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance);">
  • Employee recognition program;">
  • Participation in Business Resource Groups (BRG) to promote diversity and inclusion within JLL;">
  • Flexibility in work schedule and ability to start work earlier if necessary;">
  • On-site work model; and">
  • Indefinite-term contract type.">
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What You'll Enjoy

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As a Lobby Host at JLL, you will enjoy a dynamic and supportive work environment that values employee well-being and growth. You will have the opportunity to develop your skills and knowledge in customer-facing roles and contribute to delivering exceptional customer experiences.

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Apply now to join our team and take the first step towards an exciting career with JLL

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