Operations Director

hace 1 mes


San Antonio, Belén, Costa Rica Havas Health & You A tiempo completo
Job Title: Director of Operations

We are seeking a highly skilled and experienced Director of Operations to join our team at Havas Health & You. As a key member of our leadership team, you will be responsible for driving operational excellence, overseeing day-to-day activities, and ensuring seamless operations.

Key Responsibilities:
  • Lead and manage all aspects of local business operations, including production capabilities and client delivery teams.
  • Provide strategic direction to ensure operational efficiency and contribute to the company's overall performance.
  • Act as the senior leadership figure in the country, influencing the success of in-market operations.
  • Oversee the financial health of operations, including full profit and loss (P&L) responsibility.
  • Set and manage annual budgets, ensuring alignment with company financial goals.
  • Analyze financial reports to identify opportunities for improvement and implement strategies to drive sustainable growth.
  • Serve as a visible leader to clients and the industry, enhancing the company's reputation.
  • Guide client teams and studios in delivering high-value production services, ensuring client satisfaction and trust.
  • Strengthen client relationships and support business development initiatives.
  • Work closely with global leadership and key company figures to develop a cohesive content production offering.
  • Ensure that local operations align with global strategies and contribute to the company's competitiveness in the global market.
  • Collaborate with international teams to share best practices and optimize processes.
  • Design, implement, and manage best practices for offshore studio processes to enhance operational efficiency.
  • Continuously analyze operations to identify areas for improvement and implement process enhancements.
  • Drive initiatives to optimize revenue and margin potential while maintaining high standards of production quality.
  • Lead and mentor a diverse team, fostering a culture of collaboration, innovation, and excellence.
  • Oversee the recruitment, onboarding, training, and supervision of staff, ensuring that the team operates at its best.
  • Promote a positive work environment that supports employee development and aligns with the company's values.
Requirements & Skills:
  • Bachelor's degree in a relevant field (e.g., Digital, Advertising, Operations, Business Administration) required; Master's degree preferred.
  • Minimum of 6 years of experience in operations, with a focus on process improvement, KPIs tracking, production workflow, business improvement.
  • Proven experience in a senior operations role, ideally within a production or content-driven industry.
  • Strong financial acumen, with experience managing P&L and budgeting.
  • Excellent leadership and team management skills, with a track record of building and guiding high-performing teams.
  • Exceptional communication and interpersonal skills, with the ability to influence at all levels of the organization.
  • English Proficiency C1.
  • Ability to work collaboratively in a global environment and manage complex operational processes.

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