Guest Services Operations Manager

hace 6 días


San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

Company Overview

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We are Marriott International, a global hospitality leader operating over 7,000 properties across more than 131 countries and territories. Our portfolio includes both JW Marriott and Marriott Hotels, with more than 500 global locations.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

JW believes our associates come first. Because if you're happy, our guests will be happy.

Job Description

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We are seeking a skilled Guest Services Operations Manager to join our team. In this role, you will be responsible for responding to any questions from guests, following up with guests to ensure their requests have been met to their satisfaction.

You will take and confirm reservations and cancellations, supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.

In addition, you will respond to guest requests for special arrangements or services, such as spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping.

Finally, you will contact the appropriate individual or department as necessary to resolve guest requests, collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.

Required Skills and Qualifications

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  • Analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Strong attention to detail

Benefits

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  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Recognition and rewards program
  • Access to training and development programs


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