Operations Leadership Manager

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description:

Overview

The Operations Support Manager plays a critical role in providing leadership and direction to a team of employees, ensuring the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities
  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
Requirements
  • Minimum 5-8 years of experience managing a team
  • Advanced English level
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
  • Highly refined artefact design skills (spreadsheets, presentations)
  • Advanced level in Excel & Power Point
  • Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63 (a plus)
About Us

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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