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As a Real Time Operations Manager at Amzn Support Srvcs Costa Rica, your primary responsibility will be to oversee the real-time network performance and ensure that it aligns with the company's goals and objectives.
The ideal candidate will have excellent leadership skills, with the ability to motivate and direct team members to achieve desired outcomes.
This role requires strategic thinking, problem-solving, and analytical skills to identify areas of improvement and implement changes to enhance overall performance.
You will need to collaborate with cross-functional teams, including site operations, senior leadership, technology teams, and other internal clients to ensure seamless communication and coordination.
To succeed in this role, you will need to demonstrate expertise in Sales Force tool (including APIs), CSSM, Amazon Vibe, and Amazon Moment tools, SQL, VBA, or any other programming language, and have a strong understanding of the advertising industry.
Additionally, you will be responsible for managing high-severity incidents, defining and scoping projects, and planning and executing identified projects.
