Financial Services AML Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The role of the KYC Operations Senior Manager is a senior management-level position that entails overseeing the accomplishment of results through the effective management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.

The primary objective of this role is to drive the development and management of an internal KYC Program at Citi, which involves providing senior oversight of KYC Operations teams, acting as a senior point of escalation for the team and its stakeholders, representing the KYC function in senior management discussions and key stakeholder meetings across the business, compliance and operations, and serving as a central point of coordination for vendor strategy and third-party interactions.

This position requires the ability to serve as a key contributor to the Global KYC Strategy and partner with the Global Management Team to develop a target operating model encompassing people, process, and technology. Additionally, it involves ensuring effective governance of tasks and processes with reference to internal policy and external regulation.

The incumbent will also be responsible for partnering with global Compliance and KYC Teams to interpret and implement new Anti-Money Laundering (AML) policies, working towards developing consistent processes and practices, and creating efficiencies through the ongoing utilization of low-cost centers for data management.

Key qualifications for this role include:

  • a minimum of 6-10 years of experience in internal control functions within the U.S., particularly in AML/KYC, Operational Risk, legal, or other control-related functions in the financial services industry;
  • good interpersonal skills, with the ability to interact with Senior Management verbally and in written communications (English);
  • attention to detail and the ability to work under high-volume workload, prioritizing effectively;
  • strong analytical and communication skills, with the ability to articulate complex problems and solutions through crisp and clear messaging;
  • comfortable navigating complex, highly matrixed organizations.


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