Senior Technical Advisor
hace 3 días
About Us
Tek Experts is a leading technology company that provides world-class technical support to Microsoft commercial and enterprise clients. We are seeking a highly skilled Senior Technical Advisor to join our Azure Platform Technical Support team.
Job Description:
We are looking for a talented individual with at least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services. The successful candidate will be responsible for providing expert technical guidance to our clients, resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Responsibilities:
- Serve as the primary point of escalation for cases with severe business impact
- Solve technical problems for multiple topics and processes, developing new methodologies as needed
- Deliver an excellent customer experience through timely and accurate case resolutions
- Identify challenges and knowledge gaps on the team, collaborating with stakeholders to address issues
Qualifications:
To be successful in this role, you will need:
- At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services
- Proficiency in written and spoken English
- HIGHER LEVEL EDUCATION IN A TECHNOLOGY DISCIPLINE OR EQUIVALENT EXPERIENCE
- Advanced proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite
Estimated Salary:$120,000 - $180,000 per year
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