Senior Technical Advisor

hace 3 días


San José, San José, Costa Rica Tek Experts A tiempo completo

About Us

Tek Experts is a leading technology company that provides world-class technical support to Microsoft commercial and enterprise clients. We are seeking a highly skilled Senior Technical Advisor to join our Azure Platform Technical Support team.

Job Description:

We are looking for a talented individual with at least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services. The successful candidate will be responsible for providing expert technical guidance to our clients, resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Responsibilities:

  • Serve as the primary point of escalation for cases with severe business impact
  • Solve technical problems for multiple topics and processes, developing new methodologies as needed
  • Deliver an excellent customer experience through timely and accurate case resolutions
  • Identify challenges and knowledge gaps on the team, collaborating with stakeholders to address issues

Qualifications:

To be successful in this role, you will need:

  • At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services
  • Proficiency in written and spoken English
  • HIGHER LEVEL EDUCATION IN A TECHNOLOGY DISCIPLINE OR EQUIVALENT EXPERIENCE
  • Advanced proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite

Estimated Salary:$120,000 - $180,000 per year



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