Digital Operations Specialist for Corporate Affairs

hace 10 horas


San José, San José, Costa Rica Pfizer A tiempo completo

About Pfizer

Pfizer is a leading healthcare company that strives to improve lives through innovative medicines and vaccines.

Job Description:

The Digital Operations Specialist will play a crucial role in providing high-quality support to our colleagues via a multi-channel service strategy. This position will lead the delivery of consistent operating environments across Digital services and operations, serving as a single point of contact for service delivery.

Key Responsibilities:

  • Conferencing & Event Support:
    • Facilitate Virtual Events using designated collaboration tools
    • Serve as hands-on support for on-site Video Conferencing devices and provide Virtual Event support
    • Provide in-conference room A/V support to assist clients with connecting devices to various peripherals
  • Service Management Support:
    • Develop performance information reports (Infrastructure Dashboards) aligned with client business needs
    • Maintain equipment inventory and ensure auditable records of managed assets
    • Manage documentation (e.g., KBAs, contact lists, checklists, SOPs)
    • Provide direct support to the Customer Experience team
    • Process analysis and improvements
    • Creation of operational reports and analysis of data and KPIs
    • Management of operational projects
    • Develop technical and business presentations to peers, management, and customers
    • Requirement's analysis, documentation, and testing
    • Manage service escalation to resolution and identify continuous improvement opportunities

Required Skills & Qualifications:

  • Experience in reports building (e.g., Tableau)
  • Strong knowledge of Microsoft Office Products
  • Proficient in web conferencing solutions, such as Webex and MS Teams
  • Understanding of Video Conferencing equipment
  • Experienced with Ariba, SAP, and Taulia
  • Basic understanding of Digital terms and IT platforms
  • Knowledge/understanding of finance principles and concepts
  • Strong communication, collaboration skills, problem-solving, relationship-building, negotiation, planning, organization, and customer focus
  • Action-oriented
  • Project management skills
  • Ability to work in a rapidly changing environment
  • Persistent and determined

BASIC QUALIFICATIONS

  • Bachelor's Degree required
  • 3+ years relevant experience as a business information technology professional in one or many roles such as a service delivery manager, project manager, or business analyst
  • Language: Spanish and English, Brazilian Portuguese is a plus
  • Self-motivated, ability to work well in a geographically dispersed, virtual team environment, and positive and professional attitude

PREFERRED QUALIFICATIONS

  • Excellent communication skills and indirect influence on key partners and stakeholders
  • Capable of working through a personal laptop computer or mobile device for extended periods

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

  • Must be able to work onsite five (5) days per week
  • Pfizer Digital is a 7x24x365 endeavor


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