Human Resources Operations Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is a leading global bank, and as an HR Generalist, you will play a critical role in supporting the delivery of day-to-day HR services to client groups.

The overall objective of this role is to assist in providing a broad range of HR services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.

You will be responsible for processing inquiries from employees and managers, which can be addressed through cases, live agent or phone calls. Your primary goal will be to provide exceptional client experience and fulfill clients' necessities while adhering to Citi operations support infrastructure and processes.

**Key Responsibilities:**

- Support case inquiry management team with case, live agent support and phone.

- Serve as the instructor to our customers on the systems and self-service options available for employees and managers.

- Provide timely and positive resolution to employee concerns and offer feedback, advice, coaching, and real-time counsel to managers to enhance managerial/leadership effectiveness.

- Assist directors/managers in defining and following through with actions to support performance management and development for employees.

- Partner with directors/managers to identify, assess, validate, and facilitate development opportunities for high-potential talent.

**Requirements:**

- Proficient in Microsoft Office

- Proven organization and time management skills

- Demonstrated problem-solving and decision-making skills

- Intermediate/High English level (writing and spoken)

**Salary Estimate:** $60,000 - $80,000 per annum, depending on location and experience.



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