Complaint Handling Process Analyst
hace 6 días
The Complaint Handling Process Analyst is responsible for ensuring high-quality complaint handling while maintaining efficiency and compliance with accepted standards. This includes registering and considering customer complaints, preparing written responses, and co-creating procedures in the complaint section.
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Medical Device Complaint Analyst
hace 1 día
Alajuela, Alajuela, Costa Rica Philips A tiempo completoAbout This RoleThe Complaints Specialist performs investigations on Philips-Volcano returned product to address complaints and/or allegations of customer dissatisfaction. As a key member of our team, you will collaborate with cross-functional teams, including Quality Engineers and R&D, to analyze complaint cases. Your primary responsibility will be to ensure...
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Customer Issue Resolution Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:- Job Description- The Person in this position is responsible for handling customer complaints.The employee's main responsibilities include ensuring high quality- complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service.This person is- responsible for comprehensive handling...
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International Customer Support Manager
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleThis is an exciting opportunity to join 3M's Global Channel Services Team as a Customer Account Analyst. In this role, you will be responsible for managing global order-to-cash processes, collaborating with cross-functional teams, and ensuring accurate/timely order entry. You will also be the single point of contact for all direct customer...
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Commercial Process Improvement Analyst
hace 7 días
Alajuela, Alajuela, Costa Rica Zm Financial Systems A tiempo completoAbout the RoleThis Commercial Process Improvement Analyst position is responsible for providing internal and customer-facing support related to customer information, revenue recognition, regulations, projects, and other supporting operations functions.The role requires collaboration with internal functions to identify and resolve issues causing unbilled and...
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Quality Service Delivery Expert
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoKey ResponsibilitiesThe Quality Service Delivery Expert will oversee comprehensive handling of customer complaint submissions, including monitoring work queues, completing assigned tasks within SLA targets, and preparing reports and statistics on complaints. Additionally, this person will identify opportunities to improve data quality and reduce cycle time.
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Complaints Specialist 2
hace 2 semanas
Alajuela, Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Complaints Specialist 2**In this role, you have the opportunity to**The Complaints Specialist (CS) performs investigations on Philips-Volcano returned product to address complaints and/or allegations of customer dissatisfaction.The CS will perform product analysis within the Failure Analysis Lab following good laboratory practices and Volcano...
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SAP Process Improvement Analyst
hace 3 días
Alajuela, Alajuela, Costa Rica Philips A tiempo completo**Role Summary:** SAP Process Improvement AnalystWe are seeking an experienced SAP Process Improvement Analyst to join our team. In this role, you will be responsible for identifying opportunities to improve material efficiency and reduce waste in our manufacturing processes by analyzing and optimizing material consumption in the SAP system.You will work...
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Rating Support Analyst
hace 5 días
Alajuela, Alajuela, Costa Rica Moody'S A tiempo completoRating Support Analyst Position Summary:We are looking for a skilled and detail-oriented Rating Support Analyst to join our team. As a Rating Support Analyst, you will be responsible for performing manual downloads, resolving technical issues, and monitoring designated mailboxes to ensure prompt handling of client requests.
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Global Customer Service Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Description**: 3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services Team located in Costa Rica.Be part of what's next**Job Summary**:The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.Primary Responsibilities...
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Accounting Process Improvement Analyst
hace 5 días
Alajuela, Alajuela, Costa Rica Doris Peters & Associates A tiempo completo**Doris Peters & Associates' Vision:** To provide innovative solutions to complex logistics and supply chain challenges. We are seeking an Accounting Process Improvement Analyst to drive efficiency and control enhancements within our department.**Responsibilities:Perform analytical reviews to ensure financial movements align with previous periods or...
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Customer Service Operations Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob SummaryCandidates with excellent customer service skills are sought to join 3M's Global Channel Services Team. As a Customer Account Analyst, you will be responsible for managing global order-to-cash processes, collaborating with cross-functional teams, and ensuring accurate/timely order entry.Key Responsibilities:Collaborate with cross-functional teams...
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Complaints Clerk
hace 3 semanas
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo**Job Type**: Full-Time Overview:Hi, we're SmileDirectClub, and we're big believers that everyone should have access to a smile they love.We also believe that you deserve a job you'll love.At SmileDirectClub, you'll help people change their lives - and in doing so, change your own.We believe it takes someone special to make a difference, and that what we do...
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Business Process Analyst for Master Data
hace 6 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Summary:We are looking for a highly skilled Master Data Analyst to join our team. The successful candidate will have excellent analytical and problem-solving skills, and be able to communicate effectively with stakeholders at all levels.Your Key Responsibilities:Develop and maintain expert knowledge of data governance, processes, and master data...
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Business Finance Analyst
hace 5 días
Alajuela, Alajuela, Costa Rica Pfizer A tiempo completoPfizer's Global Business Services (GBS) Shared Services is a leading operation with a rich history of delivering high-quality financial processes worldwide. With a diverse team of over 1,000 colleagues across multiple regions, our organization has expanded its reach to serve the needs of Biopharmaceutical Finance and their business partners in Emerging...
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Trilingual Order Document Analyst
hace 5 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob DescriptionThe Trilingual Order Document Analyst plays a crucial role in supporting various processes by efficiently evaluating incoming documents. Key responsibilities include determining whether a new order needs to be created or if the document should be attached to an existing order.Main tasks involve tracking, monitoring, and following up on...
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Customer Issue Resolution Analyst
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:**Job Description**:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.With a diversity of people, global...
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Business Process Optimization Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoBusiness Process Optimization SpecialistWe are seeking an experienced Business Process Optimization Specialist to join our team. In this role, you will be responsible for analyzing business processes and identifying opportunities for improvement.Your Key ResponsibilitiesAnalyze business processes to identify areas for improvement.Develop and implement...
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Order Doc Intake Analyst
hace 4 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:3M is looking for Order Doc Intake AnalystThe Order Doc Intake Analyst will provide support for numerous processes by quickly and accurately evaluating incoming documents.By handling these documents the ODI specialist needs to determine if a new order needs to be created or if the document needs to be attached to an existing order.Track,...
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Chargeback Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:- Own operational relationship with assigned distributors working end to end process for POS and/or chargeback accounts; ensuring all deadlines are achieved.Work with distributors regularly to reduce errors, improve data quality and prevent errors from occurring.Work closely with Leadership when handling data investigation Salesforce...
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Business Process Analyst
hace 3 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoRole OverviewThis CRM Specialist position plays a crucial role in managing business relationships and associated data using the Customer Relationship Management (CRM) tool. As a specialist, you will be responsible for monitoring CRM work queues, resolving issues, and improving data quality. Your expertise will enable seamless interactions between businesses...