Business Process Analyst

hace 21 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Role Overview

This CRM Specialist position plays a crucial role in managing business relationships and associated data using the Customer Relationship Management (CRM) tool. As a specialist, you will be responsible for monitoring CRM work queues, resolving issues, and improving data quality. Your expertise will enable seamless interactions between businesses and customers, driving efficiency and maximizing value realization.

Key Objectives:

  • Monitor CRM work queues for new requests and resolve issues within agreed-upon cycle times.
  • Improve data quality and reduce task cycle times by identifying opportunities for improvement.
  • Analyze negative trends or delays in processes to identify root causes and opportunities for improvement.
  • Collaborate with other teams to ensure alignments and represent the CRM GSC Americas analysts.


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