Business Process Specialist
hace 3 días
Job Overview
The Point of Sales team is responsible for ensuring seamless customer experiences. As an Operational Excellence Coordinator, you will play a vital role in driving process improvements and maintaining high-quality standards.
Key Responsibilities
- Develop and implement recommendations to enhance Point of Sales processes and systems.
- Maintain accurate data and provide support to achieve agreed Service Level Agreement (SLA) results.
- Collaborate with the Team Leader to maintain established performance goals and motivate team members to achieve SLA and team level performance.
- Analyze and resolve issues that may impact customer satisfaction.
- Perform various tasks under general guidance within Point-of-Sales areas, including Unit of Measure Validation, Out of Tolerance Price Validation, End-Customer Validation and Creation Formatting, Cross-Reference Uploading, Escalate Outstanding scenarios and Case Follow up through Salesforce, Claim Posting.
Requirements
- Bachelor's degree in a field related to Business, Economics, or Finance, or a minimum of 2+ year combined experience in finance, analytics, pricing, customer service, or marketing.
- Advanced English B2+ proficiency.
- Strong analytical and problem-solving skills, with excellent verbal and written communication skills.
- Familiarity with Microsoft Access Databases and ERP/SFDC systems (SAP, Sales Force).
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