Business Process Specialist

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Overview

The Point of Sales team is responsible for ensuring seamless customer experiences. As an Operational Excellence Coordinator, you will play a vital role in driving process improvements and maintaining high-quality standards.

Key Responsibilities

  • Develop and implement recommendations to enhance Point of Sales processes and systems.
  • Maintain accurate data and provide support to achieve agreed Service Level Agreement (SLA) results.
  • Collaborate with the Team Leader to maintain established performance goals and motivate team members to achieve SLA and team level performance.
  • Analyze and resolve issues that may impact customer satisfaction.
  • Perform various tasks under general guidance within Point-of-Sales areas, including Unit of Measure Validation, Out of Tolerance Price Validation, End-Customer Validation and Creation Formatting, Cross-Reference Uploading, Escalate Outstanding scenarios and Case Follow up through Salesforce, Claim Posting.

Requirements

  • Bachelor's degree in a field related to Business, Economics, or Finance, or a minimum of 2+ year combined experience in finance, analytics, pricing, customer service, or marketing.
  • Advanced English B2+ proficiency.
  • Strong analytical and problem-solving skills, with excellent verbal and written communication skills.
  • Familiarity with Microsoft Access Databases and ERP/SFDC systems (SAP, Sales Force).


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