Technical Operations Expert
hace 2 semanas
Syniverse is a dynamic organization where innovation and creativity thrive. We empower our team members to make a meaningful impact and contribute to shaping the future of connectivity.
About the Role
This individual contributor role will be responsible for providing critical technical support and ensuring the stability and performance of our production environment. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
Responsibilities
- Provide technical expertise to resolve complex issues and maintain production server performance
- Collaborate with internal teams and external vendors to achieve efficient resolution
- Conduct thorough analysis of metrics and identify areas for improvement
- Develop and implement action plans to address customer feedback and enhance overall experience
- Monitor and report on system health, resource utilization, and other key performance indicators
Requirements
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience
- Proficiency in operating systems and databases (preferably Oracle)
- Strong analytical, multitasking, and communication skills, with attention to detail and familiarity with testing and troubleshooting techniques
Career Growth and Development
Syniverse invests in the growth and development of its team members, offering opportunities for professional advancement and skill-building. Join our dynamic organization and take advantage of a competitive compensation package, flexible work arrangements, and a supportive work environment.
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