IT Service Delivery Leader

hace 3 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**About the Role**

Ibm is seeking a skilled IT Service Delivery Leader to join our team. In this challenging role, you will be responsible for leading a team of engineers in a global structure with a 24X7 support model.

**Key Responsibilities:**

  • Manage day-to-day team activities and meet operational goals.
  • Support customers with excellence and empathy and client crisis management.
  • Collaborate with other support teams and drive engagement of other skills and resources as needed to resolve customer problems.
  • Support and encourage innovation within your team and influence the extended organization with best practices.
  • Carry out people management activities, including annual goal setting and performance assessments, developing and coaching team members for skills and career growth and addressing poor performance as necessary.

**Requirements:**

  • Minimum 2 years of previous people management experience in a technical support role.
  • Prior experience in leading technical teams.
  • Excellent organizational, communication and presentation skills.
  • Strong analytical and problem-solving skills.
  • Experience in crisis management and client interaction.

**Our Team:**

We are a dynamic team that values innovation, collaboration, and continuous learning. We strive to create an inclusive environment where everyone can thrive and grow professionally.

**What We Offer:**

  • A chance to work with a leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
  • The opportunity to develop and grow your skills and career in a collaborative and innovative environment.

**How to Apply:**

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you



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