Application Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About the Role:

This is an exciting opportunity to join Auxis as an Application Advocate Agent. As a member of our project team, you will be responsible for providing professional business and customer service support.

Key Responsibilities:

  • Answer high-volume inbound calls on a daily basis
  • Meet or exceed customer experience key performance indicators
  • Respond promptly and accurately to potential customers' inquiries
  • Reroute calls to other departments when necessary
  • Maintain a positive and respectful attitude towards callers at all times
  • Participate in mandatory training and meetings

Requirements:

To succeed in this role, you should have:

  • 1 year of experience in customer service
  • English-Spanish language proficiency (oral and written, 80% or higher)
  • Able to work flexible hours within our operational hours
  • Availability to work weekends

What We Offer:

Auxis offers a comprehensive benefits package, including health benefits, transportation subsidy, training and development programs, employee recognition program, paid time off, and family-paid leave.



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