Cash Application Specialist
hace 2 días
**About the Role:**
We are seeking a highly skilled Cash Application Analyst to join our team at Amazon Support Services Costa Rica Srl.
This role is responsible for meeting daily/weekly/monthly cash posting goals with accuracy, constantly monitoring unapplied cash and keeping it under the monthly goal, and documenting process policies in SOPs.
Key Responsibilities:
- Review if the unapplied payments and next steps/comments are up to date, and ensure progress is being made to reduce and eliminate the unapplied cash.
- Perform a detailed investigation for an inquiry about a specific case or topic in order to discover the proper amount to be applied to each outstanding invoice on the customer account.
- Resolve any discrepancies that may have been discovered, comparing transactions and providing support documentation delivered by the customer or any stakeholder related to the account.
- Report to FOAA Cash, FOAA Tax and Tax Team to perform the transactions posting, the reconciliation and the tax calculation respectively.
- Elevate cases where the unapplied or customer experience is at risk, recommending a path to green in a timely manner.
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