IT Operations Associate

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Title: Auxis Service Desk Analyst

Job Summary: We are seeking a highly skilled technical support specialist to join our Auxis team. The successful candidate will have excellent customer service skills, technical knowledge, and experience in providing support for complex technical issues.

Responsibilities:
- Incident/request/problem/knowledge management
- Queue management for Auxis clients
- First-level contact and resolution of customer issues
- Escalation of unresolved queries to the next level of support

Requirements:
- 1-2 years of technical support experience
- Knowledge/Training on IT frameworks such as ITIL
- Active Directory, Exchange, Office 365, VPN, network-shared printers and drives experience
- Excellent communication and problem-solving skills
- High School diploma

Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

About Auxis: Auxis is a leading provider of business process outsourcing services.
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