IT Operations Lead

hace 2 semanas


San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

Job Summary: We are seeking an experienced IT Manager to join our Costa Rica Nexus office. This individual will be responsible for providing guidance, planning, and oversight for the local IT service operations, ensuring seamless delivery of IT services to support the business's growth and success.

Key Areas of Responsibility:

  • IT Service Delivery: Manage the installation, upgrade, and maintenance of all IT equipment in the office, ensuring optimal performance and minimizing downtime.
  • Team Leadership: Supervise and develop direct reports, fostering a culture of excellence and continuous improvement.
  • Vendor Partnerships: Develop and maintain strong relationships with external vendors, ensuring timely and cost-effective resolution of IT-related issues.

Essential Qualifications:

  • Technical Expertise: Proven experience in IT project management, team development, vendor management, and budget management.
  • Leadership Skills: Strong leadership abilities, with a proven track record of driving results and inspiring teams.
  • Communication: Excellent communication skills, with the ability to effectively interact with various stakeholders, including leadership, business service teams, and external vendors.


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