IT Operations Manager

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian, the world's leading global information services company, is empowering consumers and clients to manage their data with confidence.

We are seeking a highly skilled IT Operations Manager to join our Enterprise Platforms & Applications DevOps CoE. As a key member of our team, you will play a critical role in maintaining and improving the environments for our enabling tools.

Your responsibilities will include managing a team of DevOps and QA Automation Engineers, creating RCA for issues to ensure that team members have a proper knowledge base for future recurrent or similar issues, and supporting your team on helping users with resolving issues or needs.

You will also be responsible for helping and leading the investigation and remediation of any failures with our automated tasks or processes, adhering to best practices, and completing meticulous documentation.

In addition, you will actively participate and lead our AGILE methodology and SCRUM ceremonies, collaborate with all areas of the business as required, and represent the DevSecOps team.

You will partner with multiple stakeholders to integrate world-class development processes into DevOps pipelines, perform dependency management, and partner with Development and Product leadership to help Scrum teams improve velocity, quality, release frequency, and release success.

As a successful candidate, you will possess 7-10 years of overall work experience in IT roles, desired experience leading technical projects, and a Bachelor's degree in engineering. You will also have advanced English skills, proven work experience with Agile methodology, strong communication and interpersonal skills, and experience with SQL, GIT, and ServiceNow or other ITSM tools.

Other requirements include knowledge of Agile methodologies such as SCRUM, PO skills preferred, ability to understand and drive teams to working on forefront technologies such as AWS, Java, Ansible, and Python, experience building/maintaining AWS pipelines, supporting Continuous Integration and Deployment practices, and working knowledge of infrastructure components.



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