It Manager

hace 1 semana

San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG's Costa Rica Nexus office.
The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.
The IT Manager is a critical operational position within the IT function that manages senior business relationships, provides proactive solutions, and delivers high quality support for our rapidly changing business needs.
Areas of responsibility include; IT project management, team development, vendor management and budget management.
The IT Manager performs or oversees the installation, upgrade and maintenance of all IT equipment in our office including laptops, meeting room AV equipment, printers, etc.
Reporting directly to Nexus IT Senior Manager, the IT Manager must be able to perform successfully in a fast-paced, high-performing, service-oriented environment and to apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.
YOU'RE GOOD AT:

* Demonstrating strong leadership by creating an energizing and motivating environment for the team to excel in all areas
* Providing high level of customer service for office based staff in a fast-paced environment.
Support includes, but is not limited to, laptops, desktops, smartphones both in and outside of the office
* Communicating effectively with leadership, business service teams, external vendors, and technical staff
* Supervising and coaching direct reports to ensure performance and professional growth
* Providing a high level of customer service supporting IT related services including laptops, workspaces and mobile phones with staff in office and while travelling
* Preparing and deploying laptops for staff, including configuration and imaging of laptops supporting a variety of operating systems (Windows, MAC, etc.)
and applications
* Coordinate the repair and maintenance of office printers and other IT equipment with outside vendors or landlord
* Proactively planning projects and prioritizing daily operations to avoid conflicts and manage constraints
* Understanding key KPIs and functional goals and partnering with team and local leadership to achieve them successfully
* Acting as a technical expert to constantly evaluate existing systems and recommend technology for replacements or upgrades
* Ensure all IT issues and requests are tracked meticulously and resolved with a high level of customer satisfaction
* Maintaining and troubleshoot video conference and telecommunications systems supporting business critical meetings and providing training as necessary
* Displaying composure, tact, patience, and the ability to handle stressful situations
* Proactively documenting training for office staff and updating instructions/ procedures/ knowledge articles as required

What You'll Bring

* Bachelor's degree in technology or equivalent experience
* Minimum of 5 years of experience in IT Service or a related field
* Minimum 2 years team management experience in an IT related role
* ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process
* Demonstrated ability to successfully lead IT projects and deliver results
* Operational budgeting experience
* Experience in sourcing, establishing, and managing suppliers and vendors
* Ability to troubleshoot Windows 10, MAC OS, Phone, Office suite, Software, VPN/Network issues
* Fluent in English and Spanish

Who You'll Work With
You will work with a variety of local operational teams comprised of Office Services, Finance and Human Resources and interact with staff all staff cohorts across the Southeast region and the WW IT function.
Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
(Click here )(https://careers.bcg.com/global/en/e-verify) for more information on E-Verify.

  • IT Manager Leadership

    hace 1 semana

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About Us\Boston Consulting Group is a leading management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. We were founded in 1963 as the pioneer in business strategy, and today we help clients drive total transformation through complex change, inspiring...

  • IT Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Senior IT Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Nttdata A tiempo completo

    Job Title: Senior IT ManagerJob Summary:This is an exciting opportunity for a Senior IT Manager to join our team in Barreal de Heredia, Costa Rica. We are seeking a highly motivated individual with a passion for delivering exceptional results.Responsibilities:Lead application development projects from initiation to deliveryDevelop and implement effective...

  • IT Infrastructure Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Role Overview:**We are looking for an IT Infrastructure Manager to join our team at Experian. As a key member of our Information Technology & Systems department, you will be responsible for designing and implementing IT infrastructure solutions that drive business growth and success.**Key Responsibilities:**Design and implement IT infrastructure solutions...

  • Senior IT Project Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **About SGF Global**SGF Global is a leading provider of innovative IT solutions.We are seeking an experienced Senior IT Project Manager to lead our IT enterprise in Heredia, Costa Rica.

  • IT Project Manager Lead

    hace 1 semana

    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Company OverviewWe are a leading technology services provider seeking an experienced IT project manager to oversee complex system projects and programs. The ideal candidate will have a proven track record of managing high-profile projects and teams.Job DescriptionThe IT Project Manager will be responsible for assembling project teams, identifying necessary...

  • Senior IT Infrastructure Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    Boston Consulting Group is looking for a skilled IT professional to join our team as a Senior IT Infrastructure Manager. In this role, you will be responsible for developing and implementing cloud strategies that drive business growth and improve operational efficiency.About the RoleThis senior manager position requires a high level of technical expertise,...

  • It Helpdesk Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

  • IT Delivery Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    We are looking for an IT Delivery Manager to lead our Emerging Technology Projects. As a critical member of the team, this individual will drive the successful and timely completion of Projects to achieve business goals. This includes identifying and resolving risks and issues that impact Project delivery.Key Responsibilities:Partners with the A&I...

  • IT Service Delivery Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a skilled IT Service Delivery Manager to provide exceptional service to our clients. The ideal candidate will have 6+ years of experience in customer success management, with a strong background in IT operations and infrastructure.The successful candidate will be responsible for managing the day-to-day service delivery requests,...

  • IT Operations Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    Company Overview:Boston Consulting Group (BCG) is a global management consulting firm that partners with leaders in business and society to address their most pressing challenges. Our team of experts helps organizations achieve growth, build competitive advantage, and drive bottom-line impact through strategic guidance, innovative solutions, and cutting-edge...

  • Global IT Hiring Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    Hangar Worldwide is seeking a Global IT Hiring Manager to lead our IT recruitment efforts. This is an exciting opportunity for someone who is passionate about recruitment and has a strong background in IT hiring.About the JobIn this role, you'll be responsible for developing and implementing effective IT recruitment strategies to meet business objectives....

  • Program Manager

    hace 8 horas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Description for IT Project Manager**We are seeking an experienced IT Project Manager to lead our teams and drive the success of our projects.**Key Responsibilities**:Routinely manage stakeholder partnerships and mitigate risks.Familiar with business scope, objectives, and outcomes, as well as the role and function of each team member, their role in...

  • Enterprise IT Infrastructure Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    **About the Role**We are seeking an experienced IT Infrastructure Manager to lead our Microsoft tenant administration efforts. As a key member of our team, you will be responsible for managing our enterprise-scale Microsoft tenant, ensuring security, stability, and compliance with all business requirements.**Key Responsibilities**Administer and maintain the...

  • Senior IT Project Manager

    hace 1 día

    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    About the RoleThe Senior IT Project Manager is responsible for overseeing various system projects and/or programs of a highly complex nature. This individual must be a proactive self-starter capable of working with minimal direction, able to work with other strong individuals, and comfortable speaking with IT and business leadership/executives.Key...

  • IT Cloud Solutions Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About the JobWe are seeking a highly skilled IT Cloud Solutions Manager to lead our cloud engineering efforts. As part of our team, you will be responsible for managing cloud architecture, optimizing cloud operations, and implementing best practices for cost management, security, and automation across development and operations pipelines.Key Requirements8+...

  • IT Project Manager

    hace 7 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Us**We are Experian, the world's leading global information services company. Our mission is to unlock the power of data and create more opportunities for consumers, businesses, and society.We have a unique culture that truly values our people. We prioritize diversity and inclusion, work-life balance, flexible work, development, engagement,...

  • IT Operations Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian, the world's leading global information services company, is empowering consumers and clients to manage their data with confidence.We are seeking a highly skilled IT Operations Manager to join our Enterprise Platforms & Applications DevOps CoE. As a key member of our team, you will play a critical role in maintaining and improving the environments...

  • Director of IT Operations

    hace 7 días

    San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About Boston Consulting Group\Boston Consulting Group is a global management consulting firm that helps leaders make better decisions and create lasting impact. Our consultants are experts in business strategy, operations, technology, and organization design. We partner with leaders in business and society to tackle their most important challenges and...

  • Enterprise IT Project Manager

    hace 1 día

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About UsCiti is a leading global bank with a long history of innovation and excellence in financial services. We operate in over 160 markets worldwide, serving individual consumers, corporations, governments, and institutions.About the Role:The IT Project Manager will be responsible for leading cross-functional teams to deliver projects that drive business...