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Fintech Solutions Specialist

hace 1 mes

San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:

Transforming Customer Experiences with Purpose-Built Solutions

Tek Experts is a tech services and support company dedicated to delivering specialized and unique solutions for clients. Our team of problem solvers, engagers, and creative thinkers strive to help our customers succeed. We provide agile, relationship-based support to help the largest, most innovative enterprises thrive.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Responsibilities:

Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of customer support services
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
- A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings, and the Azure billing platform

Qualifications:

Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers
- Familiarity with Azure and/or compete cloud products (preferred)
- Knowledge of Excel: Pivot tables, Filters & look-up function (Desired)
- Demonstrable troubleshooting skills
- Technical skills: Understanding of subscription management and billing platforms