Fintech Solutions Professional

hace 1 mes


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're dedicated to delivering exceptional results through tailored solutions.

Our team is passionate about problem-solving, collaboration, and innovation, and we're looking for a skilled professional to join us in this mission.

As a key member of our team, you'll be responsible for providing top-notch customer support experience with Microsoft.

Key responsibilities include:

• Troubleshooting and resolving customer technical issues using a collaborative approach

• Identifying cases that require escalation and creating incident management requests

• Contributing to case deflection initiatives, automation, and digital self-help assets

• Providing ramp activities, technical coaching, and mentoring

• Driving technical collaboration and engagement outside of customer support services

• Resolving complex technical scenarios integrating multiple cloud capabilities and services

For this role, we're looking for a candidate with a minimum of 1 year of experience in financial services and/or technical support, as well as familiarity with Azure and/or competing cloud products.

Knowledge of Excel, demonstrable troubleshooting skills, and technical skills in subscription management and billing platforms are also essential.



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