Fintech Solutions Professional
hace 1 mes
At Tek Experts, we're dedicated to delivering exceptional results through tailored solutions.
Our team is passionate about problem-solving, collaboration, and innovation, and we're looking for a skilled professional to join us in this mission.
As a key member of our team, you'll be responsible for providing top-notch customer support experience with Microsoft.
Key responsibilities include:
• Troubleshooting and resolving customer technical issues using a collaborative approach
• Identifying cases that require escalation and creating incident management requests
• Contributing to case deflection initiatives, automation, and digital self-help assets
• Providing ramp activities, technical coaching, and mentoring
• Driving technical collaboration and engagement outside of customer support services
• Resolving complex technical scenarios integrating multiple cloud capabilities and services
For this role, we're looking for a candidate with a minimum of 1 year of experience in financial services and/or technical support, as well as familiarity with Azure and/or competing cloud products.
Knowledge of Excel, demonstrable troubleshooting skills, and technical skills in subscription management and billing platforms are also essential.
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