Global Operations Training Strategist
hace 7 días
**About Western Union**
We're a FinTech company using insight from customers and colleagues worldwide to improve financial services.
We believe when money moves, better things happen.
We're a team of over 8,000 employees serving 200 countries and territories.
We're a relentless pursuit of better.
**Job Description:**
We're seeking an experienced leader to direct training strategy, plans, and programs to empower people in the Global Operations department.
The successful candidate will develop a training strategy that maximizes the effectiveness of the training using internal resources budgeted for the team.
You will coordinate with internal and partner groups to provide customer-centric training that supports organizational objectives.
Develop, as needed, the appropriate process, procedures, and metrics to measure the training and effectiveness of the training program.
You will support the training plan for each job function within Global Operations, where necessary.
Establish a method to store, track, and record all online training sessions, when applicable.
Build the necessary relationships with process owners, including ROC leadership, training, learning systems, and metrics teams.
Plan for and anticipate issues before they occur but react professionally and promptly to emerging issues while balancing compliance priorities.
You will manage the two learning management systems used by Global Operations.
For this dynamic role, we expect you to have a Bachelor's degree in a relevant field - a Master's degree is also preferred.
You will have extensive training experience, including developing and delivering online material for investigation teams.
5+ years in the Training & Development field and knowledge of all training delivery methods (classroom, online, blended, virtual).
You will also have 4+ years of relevant experience in retail/consumer financial services/payment services organizations with multiple financial products, including extensive knowledge of retail/commercial financial products/services.
Understanding of technology and best practices in the e-learning field.
Proven track record of complex problem-solving and decision-making ability.
You will be an effective leader and team player.
Strong, decisive, bottom-line, and action-oriented manager of people and projects, who can obtain results.
Effective communicator, oral (presentations) and written.
Ability to interact with all levels within the organization.
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