Luxury Spa Service Coordinator
hace 6 días
We are seeking a detail-oriented and customer-focused Luxury Spa Service Coordinator to join our team at the Costa Rica Marriott Hotel Hacienda Belen in Heredia, Costa Rica.
As a member of our spa team, you will be responsible for scheduling services, confirming appointments, and ensuring that every guest has an exceptional experience. You will also be working closely with our management team to train, motivate, and coach our employees.
This is a full-time opportunity that requires a non-management role. You will be working directly with guests, answering questions about available services, and promoting spa/salon services to increase revenue.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services and answer questions about available services
- Update the reservations/cancellations list throughout the day and inform providers of last-minute changes
- Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival
- Promote and sell spa/salon services to increase revenue
- Process guest payments for spa/salon services and obtain payment authorization as needed
- Assist management in training, scheduling, counseling, motivating, and coaching employees
- Report accidents, injuries, and unsafe work conditions to manager
Requirements:
- High school diploma or equivalent required
- 1-2 years of experience in customer service or hospitality industry preferred
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
Benefits:
- Competitive salary: $45,000 - $60,000 per year
- Opportunities for career advancement and professional growth
- Award-winning employee recognition program
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
About Marriott International:
Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Join our team and become part of a global organization that values innovation, sustainability, and community engagement. At Marriott International, we strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
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