Spa Senior Team Lead

hace 2 meses

San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

**Job Summary**

This role is responsible for leading the spa team to deliver exceptional guest experiences and promote sales of spa and salon services. The ideal candidate will have a strong background in spa operations and excellent leadership skills.

**Key Responsibilities**

  • Advise employees on general property information and policy changes.

  • Answer questions about available services and general property information.

  • Monitor and stick to time schedule throughout the day.

  • Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.

  • Promote and sell spa/salon services and retail products.

  • Complete requisitions for additional products, supplies, or equipment.

  • Inspect work areas and tools/equipment to ensure conformance to company standards.

  • Notify Engineering of spa/salon maintenance and repair needs.

  • Assist management in hiring, training, scheduling, and motivating and coaching employees.

  • Report accidents, injuries, and unsafe work conditions to manager.

  • Follow all company policies and procedures.

  • Ensure uniform and personal appearance are clean and professional.

  • Maintain confidentiality of proprietary information.

  • Protect company assets.

  • Welcome and acknowledge all guests according to company standards.

  • Anticipate and address guests' service needs.

  • Assist individuals with disabilities.

  • Thank guests with genuine appreciation.

  • Speak with others using clear and professional language.

  • Prepare and review written documents accurately and completely.

  • Answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others.

  • Support team to reach common goals.

  • Ensure adherence to quality expectations and standards.

  • Develop and implement quality improvement or corrective action plans.

  • Stand, sit, or walk for an extended period of time.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Senior Spa Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the Role:We are seeking a Senior Spa Manager to join our team at Costa Rica Marriott Hotel Hacienda Belen. As a key member of our spa operations team, you will be responsible for overseeing the daily activities of our spa and ensuring that our guests receive exceptional service.Responsibilities:Advise employees on general property information, in-house...

  • Spa Services Coordinator

    hace 1 mes

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the JobWe are seeking a skilled Spa Services Coordinator to join our team at Marriott International, Inc. In this role, you will be responsible for scheduling spa services for individuals and large groups, promoting spa services, and assisting management with employee training and counseling.Key ResponsibilitiesScheduling services using spa/salon...

  • Spa Service Professional

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Marriott International A tiempo completo

    Job SummaryWe are seeking a skilled Spa Service Professional to join our team at Marriott International.About the RoleThis is a customer-facing position that requires excellent communication and interpersonal skills. As a Spa Service Professional, you will be responsible for delivering exceptional service to our guests, promoting spa services and retail...

  • Senior Software Development Team Lead

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Summary:Citi is seeking a Senior Software Development Team Lead to manage and direct the development of software applications. The ideal candidate will have a strong technical background in software engineering and experience leading high-performing teams.About the Role:The Senior Software Development Team Lead will be responsible for managing and...

  • Customer Service Agent Spa Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummarySpa Specialists play a vital role in supporting Spa operations, delivering exceptional services to create memorable guest experiences.The ideal candidate takes initiative, promoting Spa services, retail, and scheduling reservations. They provide detailed information about services, manage guest check-in, process payments, and ensure seamless...

  • Senior Software Engineering Team Lead

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian, a global information services company, is seeking an experienced Senior Software Engineering Team Lead to join our Product Development team in Costa Rica.Salary: $120,000 - $150,000 per year, depending on experience.We're looking for a talented leader who can guide our development team to deliver high-quality products to our clients. As a Senior...

  • Spa and Wellness Experience Coordinator

    hace 1 mes

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the Role:We are seeking a highly skilled Spa and Wellness Experience Coordinator to join our team at Marriott International's Costa Rica Marriott Hotel Hacienda Belen. This role is responsible for delivering exceptional guest experiences by coordinating spa and wellness services, ensuring seamless operations, and maintaining high standards of...

  • Software Engineering Team Lead

    hace 2 meses

    San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    **Platform Modification Project Opportunity**We are seeking a skilled Senior Software Engineer to lead a team on a Platform Modification project for a US-based client. The team will comprise 5 members, including one lead, one senior engineer, and three mid-level developers. The team lead will be responsible for hiring the remaining team members. To be...

  • Spa Service Ambassador

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Spa Service Ambassador to join our team at Marriott International. This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences.About the Role:The successful candidate will be responsible for providing top-notch service to our guests, promoting spa services and...

  • Senior Billing Team Lead

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is seeking a Senior Billing Team Lead to oversee daily operations and manage the billing team.Job OverviewAs a key member of our financial operations team, you will be responsible for ensuring accurate billing services and responses to queries.Key Responsibilities:Maintain billing systems and invoice logs with status updates, follow-up details, and...

  • Customer Service Agent Spa Representative

    hace 6 días

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the Role: Our Spa Specialists play a vital role in providing exceptional guest experiences, promoting spa services, and ensuring memorable moments for our valued clients.The Job Summary: This position involves engaging guests, offering personalized service, and taking care of their needs with a warm smile. Key responsibilities include creating a...

  • Senior Culinary Lead

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the RoleWe are seeking an experienced Senior Culinary Lead to join our team at Marriott International, Inc. This is a challenging and rewarding opportunity for a skilled professional who can lead and motivate a team of cooks in preparing high-quality meals.ResponsibilitiesAs a Senior Culinary Lead, you will be responsible for:Culinary Leadership:...

  • Customer Service Representative Spa Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Spa Specialist at Marriott International, Inc. This role plays an important part in delivering exceptional guest experiences.

  • Digital Transformation Team Lead

    hace 1 día

    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    **Job Overview**We are seeking a highly skilled and experienced Digital Transformation Team Lead to join our team at Cognizant. As a key member of our digital transformation practice, you will be responsible for leading teams in delivering end-to-end digital transformation solutions to our clients.**Key Responsibilities:**Provide strategic guidance and...

  • Senior Team Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Drive success as a Senior Team Manager at LSEG, where you will oversee a high-performing team responsible for delivering exceptional client due diligence services. Your mission will be to empower, lead, and mentor this team to achieve outstanding results, on time, on budget, and in accordance with Refinitiv's standards.Main Responsibilities:Ensure...

  • Senior Team Performance Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job Title: Senior Team Performance ManagerAbout the RoleWe are seeking a seasoned Team Performance Manager to lead our team of 10-20 agents in meeting business Key Performance Indicators (KPIs). As a key member of our leadership team, you will be responsible for ensuring compliance and delivering exceptional results.Key Responsibilities- Monitor and analyze...

  • Trade Payments Contact Center Team Lead

    hace 1 mes

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Role OverviewThe Trade Payments Contact Center Team Lead is a pivotal role that supports the contact center serving Reynolds retailers and sales representatives, resolving inquiries about contracts, payments, and products.This position requires a strong support function, providing guidance and oversight to senior and junior analysts, as well as reviewing and...

  • Senior Quality Management Lead

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Quality Management Lead to join our team at Boston Scientific Corporation.Job SummaryThe Senior Quality Management Lead will be responsible for developing and managing a high-performing Quality Specialist team focused on customer needs, compliance, and departmental high performance. This individual...

  • Senior Support Engineer Lead

    hace 1 mes

    San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Job Summary:Smarsh is seeking a highly skilled Senior Support Engineer Lead to provide high-touch support to Enterprise customers with complex issues. This role will serve as the frontline support for Enterprise products or backline support for Saas-hosted solutions, developing reproducible test cases and recommending code-level changes.About You:We are...

  • Compliance and AML Senior Team Lead

    hace 2 meses

    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Senior KYC Compliance Supervisor at Citi is a key role responsible for leading a team of professionals in providing Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services. The position involves ensuring the development and management of a dedicated internal KYC program that meets Citi's compliance...