Delivery Partner Advisor

hace 2 semanas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo
Job Responsibilities
  1. Readiness Development:
  • SUPPORT DELIVERY PARTNERS AND INTERNAL TEAMS BY DEVELOPING OTHERS.
  • DEVELOP TRAINING PLANS FOR SUPPLIER ENGINEERS BASED ON SKILLS GAP ANALYSIS AND PRODUCT NEEDS.
  • ENSURE TIMELY RESOLUTION OF ISSUES BY REVIEWING READINESS PLANS.
Case Management (Delivery Excellence):
  • COLLABORATE WITH CROSS-TEAM AND CROSS-PRODUCT TECHNICAL ISSUES TO RESOLVE CUSTOMER ISSUES.
  • HELP DRIVE TOP PRIORITIES BY WORKING WITH MANAGERS, ENGINEERS, SERVICEABILITY TEAM, AND OTHER STAKEHOLDERS.
  • ENGAGE AND COLLABORATE WITH MICROSOFT GROUPS TO RESOLVE CRITICAL ISSUES.
Supportability Activities:
  • CONTRIBUTE TO CUSTOMER SELF-HELP AND VOLUME DEFLECTION INITIATIVES.
  • IDENTIFY TECHNICAL DEFICIENCIES IN SERVICES OR PROCESSES TO IMPROVE QUALITY.
  • HELP DEFINE OPERATIONAL STANDARDS, PROCESSES, AND PRACTICES FOR VENDOR TEAMS.
Process Improvement:
  • COLLABORATE WITH INTERNAL TEAMS FOR PRODUCT AND PROCESS FEEDBACK.
  • PARTNER WITH MANAGER AND SUPPLY DELIVERY MANAGER FOR CONTINUOUS IMPROVEMENT PLANNING.
  • EVALUATE FLAWS IN PROCESSES AND NOTIFY APPLICABLE AUDIENCES.


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