Partner Success Account Management

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Do you want to be part of an organization that is dedicated to helping Microsoft Partners grow their business and thrive within the partner ecosystem?
Is supporting a diverse set of partners as they evolve their businesses with focus on Microsoft Cloud technologies something that interests you?
Are your passions aligned with being part of a high performing team with a culture that values teamwork, innovation, and personal growth?
As a Partner Success Account Manager (PSAM), you'll be responsible for maintaining a direct relationship with a portfolio of Microsoft Partners who focus their businesses on Microsoft cloud technologies.
You will act as their primary point of contact and be their trusted advisor regarding services, and pre-sales/technical scenarios they may have.
You will not only work to deliver high satisfaction while meeting the needs of your partners, but you will also work proactively as a business advisor to align activities that promote cloud consumption and business growth.
This role supports the Advanced Support for Partners (ASfP) service offering and is part of the Global Partner Enablement team within the Customer Experience and Success (CE&S) organization.
Use the following link to access more information on the ASfP Service Offering.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
In this role, you will:
Work with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan

Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP

Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments

Guide Partners to build and optimize their support helpdesk to provide improved support to our collective customers

Create targeted service delivery plans (SDPs) aimed at optimizing the partners' business growth across any/all applicable Microsoft Cloud businesses

Work with partners to remove sales blockers and provide support through deployment and migration scenarios

Engage to assist with critical support cases by working to secure relevant Microsoft support resources

Manage related technical and/or executive escalations as needed

Position will be located in San Jose, Costa Rica

**Qualifications**:
**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Business level fluency to read, write and speak English.
- Business level fluency to read, write and speak Spanish.
Additional or Preferred Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (P



  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Do you want to be part of an organization that is dedicated to helping Microsoft Partners grow their business and thrive within the partner ecosystem?Is supporting a diverse set of partners as they evolve their businesses with focus on Microsoft Cloud technologies something that interests you?Are your passions aligned with being part of a high performing...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryAmzn Support Srvcs Costa Rica seeks an experienced Account Management Leader to manage a team of Senior Account Managers, Project Managers or Program Managers. The ideal candidate will have 2+ years of experience in leading high-performing teams and 3+ years of professional experience in Account Management, Sales, Vendor Management, Business...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the OpportunityWe are looking for an experienced Senior Customer Success Manager to join our Strategic Account Services organization in Costa Rica.Key ResponsibilitiesThis role involves building and executing strategic joint business plans with top-selling partners on the Amazon platform, focusing on driving business growth, delivering exceptional...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 2+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.Job summaryThe Strategic Account Services (SAS) organization is...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree.- Proficiency on English Language (Written and Spoken).- Experience using analytical, sales, and productivity tools.Account Manager- 3+ years professional experience.Senior Account Manager- 4+ years professional experience with a focus in relationship management and negotiation skills.Manager, Account Management- 2+ years managing a team of...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewMicrosoft's Customer Experience & Success organization is a global team responsible for delivering exceptional customer experiences. With over 17,000 employees worldwide, we strive to build a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected customer experience.We...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Bachelor's degree or equivalent.- Advanced...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...


  • San José, San José, Costa Rica Jumio A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Jumio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesWork closely with account management to build strong customer relationships and understand...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...


  • San José, San José, Costa Rica Uber A tiempo completo

    **About the Role**:The Partner Success Specialist role is a phenomenal opportunity to demonstrate your relationship and portfolio leadership skills for the territoryThis role focuses on post-sales of Medium-to-Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually...