Partner Success Account Manager
hace 2 semanas
Do you want to be part of an organization that is dedicated to helping Microsoft Partners grow their business and thrive within the partner ecosystem?
Is supporting a diverse set of partners as they evolve their businesses with focus on Microsoft Cloud technologies something that interests you?
Are your passions aligned with being part of a high performing team with a culture that values teamwork, innovation, and personal growth?
As a Services Account Manager (SAM), you'll be responsible for maintaining a direct relationship with a portfolio of Microsoft Partners who focus their businesses on Microsoft cloud technologies.
You will act as their primary point of contact and be their trusted advisor regarding services, and pre-sales/technical scenarios they may have.
You will not only work to deliver high satisfaction while meeting the needs of your partners, but you will also work proactively as a business advisor to align activities that promote cloud consumption and business growth.
This role supports the Advanced Support for Partners (ASfP) service offering and is part of the Global Partner Enablement team within the Customer Experience and Success (CE&S) organization.
Use the following link to access more information on the ASfP Service Offering.
**Responsibilities**:
**Responsibilities**:
In this role, you will:
- Work with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan.
Primary partner location focus will be Latin America
- Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP
- Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments
- Guide Partners to build and optimize their support helpdesk to provide improved support to our collective customers
- Create targeted service delivery plans (SDPs) aimed at optimizing the partners' business growth across any/all applicable Microsoft Cloud businesses
- Work with partners to remove sales blockers and provide support through deployment and migration scenarios
- Engage to assist with critical support cases by working to secure relevant Microsoft support resources
- Manage related technical and/or executive escalations as needed
**Qualifications**:
**Qualifications**:
Required Qualifications:
- 2+ years of Account Management and/or Business Development experience
- Fluency in English and Spanish (written and spoken)
Preferred Qualifications:
- Ability to create & execute strategies to grow multi-service cloud capabilities with partners
- Understanding how to engagement with partners through a 1:1 and/or 1:Few approach to drive readiness across pre-sales, services, cloud value prop and business model transformation
- Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges
- Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions
- Ability to influence and interact with many organizational levels and stakeholders including C-Level
- Time management, prioritization, and strong follow through skills
- An appetite to network and help others through teamwork
- Organizational skills and capabilities of handling several projects and escalations simultaneously
- A positive attitude and demonstrated ability/desire to be a self-starter and avid learner
- Decision making ability in relatively complex circumstances with uncertainty and pressure
- Demonstrated written and verbal communication skills including presentation skills both remote/virtual
- Proficiency using Microsoft Office products
- Education: Bachelor's degree required (Business, Computer Science or similar information technology related discipline) or equivalent work experience
- Have experience/understanding with Latin American culture
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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