Partner Tech. Advisor
hace 4 semanas
Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
**Responsibilities**:
Readiness Development
- Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others.
Develops training plans for supplier engineers based on skills gap analysis and product needs.
Reviews and provides gap analysis to develop readiness plans for delivery partner teams and/or internal teams based on skills gap analysis, product needs, etc.
Contributes to the creation and implementation of readiness plans and content.
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks) for both internal and external teams.
Case Management (Delivery Excellence)Managing Collaborative Activities
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Helps drive top priorities by working with managers, engineers, Serviceability team, and other stakeholders.
Engages and collaborates with other Microsoft groups, including escalation teams and the development team, in gaining resolution for critical, complex issues.
Teaches Support Engineers to collaborate with internal teams and build communities to resolve customer and partner issues to develop unique solutions.
Manages the swarming process to ensure the right individuals and resources are in place to resolve issues in a timely fashion.
Supportability Activities
- Contributes to customer self help and volume deflection initiatives.
Identifies technical deficiencies in services or processes to help improve the quality of the services.
Helps define and evangelize operational standards, processes, and practices to vendor teams.
Understands how customers are using a given product or service and the challenges that they might face.
Manages bug recognition within team and communicates need to higher levels of team.
Drives awareness and feedback on opportunities for training, content, tools, and processes.
Provides input on top pain areas by contributing and producing troubleshooting guides/readiness content to help with volume deflection.
Process Improvement
- Collaborates with internal teams, and sometimes external teams, for product and process feedback.
Partners with manager and Supply Delivery Manager for continuous improvement planning.
Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.
Evangelizes processes and process improvements.
Core (all people in this role perform these duties; depending on tenure some duties may be mínimal):
- Provide technical and SME coaching for Delivery Partner (DP) Engineers, Advocates.
- Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
- Own case management duties (incoming inspection, escalations, tech reviews, triage, wellness, reduced time to... measures).
- Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME)).
- Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process).
- Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improveme
-
Investigations Advisor, Ra, Global Advisor Program
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoL4 Sr.Investigator with a strong process knowledge in their respective function (can be Level 3 with 1+ years of experience with a proven top performer record).- Process expertise in all RA functions and Orgs.especially Vendor segment.Indicated on the resume.- Should have had the exposure of advising peer Investigators- Strong verbal and written...
-
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Partner Technical Advisor
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Partner Technical Advisor
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Senior Cyber Advisor
hace 6 días
San José, San José, Costa Rica Sincerus Global Solutions Inc A tiempo completoAre you looking to make a difference in security cooperation?Sincerus is looking for an experienced cyber defense professional to provide expert advisory services to the Costa Rica Ministry of Science, Innovation, Technology, and Telecommunication (MICITT) to support the development of the national cyber plan of action in support of Global Defense Reform...
-
Customer Experience Advisor
hace 2 días
San José, San José, Costa Rica beBee Careers A tiempo completoJob OverviewWe are seeking a skilled Customer Experience Advisor to join our team. This role will provide technical and SME coaching for Delivery Partner Engineers/Advocates, partner with the Support Delivery Manager and CSS Training teams to address readiness gaps, and own case management duties.Key ResponsibilitiesCollaborate with the Support Delivery...
-
Partner Readiness Manager
hace 2 días
San José, San José, Costa Rica beBee Careers A tiempo completoEmpower customer success through expert guidance and collaboration.ResponsibilitiesProvide technical coaching and SME support to delivery partner engineers and advocates.Partner with cross-functional teams to address readiness gaps and ensure seamless execution.Manage case activities, including incoming inspection, escalations, tech reviews, triage,...
-
Partner Technical Advisor
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Partner Technical Advisor
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Partner Technical Advisor
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Customer Service Advisor
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues.You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.In this role, you'll act as liaison between...
-
Partner Success Account Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoDo you want to be part of an organization that is dedicated to helping Microsoft Partners grow their business and thrive within the partner ecosystem?Is supporting a diverse set of partners as they evolve their businesses with focus on Microsoft Cloud technologies something that interests you?Are your passions aligned with being part of a high performing...
-
Customer Service Advisor
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues.You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.In this role, you'll act as liaison between...
-
Telesales Account Representative
hace 3 semanas
San José, San José, Costa Rica Tech Data Corporation A tiempo completo**Overview**:**High attention to detail and quality standards.****Principal Responsibilities**:- Works with a partner portfolio to qualify and generate incremental business.- Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users.Makes outbound follow-up calls to existing customers to qualify leads and sell...
-
Technical Partner Manager
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany DescriptionThe Technical Partner Manager (TPM) will be responsible for ensuring that our Authorized Support Center (ASC) Partners will be able to meet and exceed the stringent requirements of our ASC Program.The TPM will primarily be responsible for driving Achievement Ratio (AR) improvements within their theater by identifying opportunities for...
-
Partner Technical Advisor- Abrs
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Graduate Partner Marketing Manager
hace 10 horas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoCanonical is looking for a graduate partner marketing manager who will be responsible for developing our strategic relationships with a set of global partners.Canonical partners with the leading companies in technology across public cloud (Amazon, Google, Microsoft, Oracle ), silicon (ARM, Intel, Qualcomm, Mediatek, Nvidia, Xilinx ), hardware vendors (Dell,...
-
Global Partner Development Manager
hace 2 semanas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoAbout UsCanonical - Jobs is a leading provider of open source solutions, empowering businesses and individuals worldwide. With a strong focus on innovation and collaboration, we strive to drive growth and excellence in the tech industry.The Job DescriptionThis is an exciting opportunity to join our team as a Partner Marketing Lead, where you will play a...
-
Medsurg Channel Partner Supervisor
hace 2 días
San José, San José, Costa Rica beBee Careers A tiempo completoJob SummaryThe Channel Partner Supervisor Medsurg is responsible for managing the day-to-day activities of an inside sales team. This role involves providing coaching and guidance to team members, monitoring sales performance, and driving the implementation of technology platforms.Main Responsibilities:Sales Performance Management: Analyze sales data and...
-
Partner Relationship Manager
hace 2 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...