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Equifax IT Service Engineer

hace 1 semana

San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Technical Support Role

We are looking for a skilled Technical Support Specialist to join our team at Equifax. The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring they have the best possible experience with our technology.

Responsibilities:
  1. Identify, diagnose, and resolve level one technical issues related to computer hardware and software in a mainframe system.
  2. Install and upgrade hardware and software, and provide complete assistance with configuring hardware, software, and peripherals.
  3. Provide one-on-one technical assistance to end-users via phone, mail, or in-person.
  4. Address network-related issues, including local area connection problems, network access, emails, internet, dial-ins, etc.
  5. Support the installation of peripherals, such as printers, scanners, cabling systems, etc.
Requirements:
  • High School Diploma / Technical High School Graduate
  • Excellent English language skills (B2/C1)
  • Technical Support Technician certification or similar
  • Experience with diverse audio, visual, and multi-media equipment
What We Offer:

We offer a comprehensive compensation package, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation, and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.