Product Operations Manager
hace 1 mes
ServiceNow is seeking an experienced Product Operations Manager to join our Central Product & Experience Strategic Operations team. As a key member of our team, you will drive strategic priorities and operational excellence across the Product organization.
Key Responsibilities:- Develop a deep strategic understanding of ServiceNow's business across its full product suite.
- Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations in high-quality output.
- Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, and roadmap.
- Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders.
- Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.
- Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity, and accelerate execution.
- Bachelor's Degree required; MBA or other Graduate degree preferred.
- At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
- Effective communicator both verbally and in writing; comfortable in business and technical discussions.
- Track record of leading cross-functional projects, building trusting relationships, and influencing others.
- Collaborative team player who is also an independent thinker.
- Self-starter who thrives and can multitask in fast-paced, often ambiguous environments.
- Expertise and/or strong interest in the enterprise software/SaaS industry.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
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