Product Operations Manager

hace 1 mes


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Job Title: Product Operations Manager

ServiceNow is seeking an experienced Product Operations Manager to join our Central Product & Experience Strategic Operations team. As a key member of our team, you will drive strategic priorities and operational excellence across the Product organization.

Key Responsibilities:
  • Develop a deep strategic understanding of ServiceNow's business across its full product suite.
  • Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations in high-quality output.
  • Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, and roadmap.
  • Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders.
  • Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders.
  • Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity, and accelerate execution.
Requirements:
  • Bachelor's Degree required; MBA or other Graduate degree preferred.
  • At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
  • Effective communicator both verbally and in writing; comfortable in business and technical discussions.
  • Track record of leading cross-functional projects, building trusting relationships, and influencing others.
  • Collaborative team player who is also an independent thinker.
  • Self-starter who thrives and can multitask in fast-paced, often ambiguous environments.
  • Expertise and/or strong interest in the enterprise software/SaaS industry.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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