Senior Leader Customer Experience

hace 6 días


San José, San José, Costa Rica Arxada A tiempo completo

Job Summary

We are seeking an experienced Senior Team Leader to lead our customer service team and drive exceptional customer experiences. This role involves developing and executing strategies to provide superior customer service, managing team performance, and driving continuous process improvement.

Responsibilities

The successful candidate will be responsible for:

  • Developing and executing strategies to provide superior customer service
  • Managing team performance and driving continuous process improvement
  • Overseeing the processing of customer orders, inquiries, and resolving customer issues and complaints
  • Developing and maintaining continuous process improvement programs

Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent experience within Logistics, Supply Chain, Imports, and customer-centric organizations
  • Minimum 3-5 years in a supervisory role with strong communication, problem-solving, and organization skills
  • Detailed-oriented with the ability to make decisions quickly and effectively
  • Knowledge of imports and exports, as well as strong interpersonal skills to negotiate and resolve supply chain issues

About Arxada

Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential.



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