Field Service Manager I

hace 5 horas

Alajuela, Costa Rica Ecolab A tiempo completo

Ecolab is looking for a **Field Service Manager I - FRS** to join our Global Food Retail division, which delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, and partners with our customers to identify food safety risks and help prevent the spread of foodborne illnesses.
In this position you will be responsible for developing and managing a territory of customers.
You will deal directly with customers, and your success will depend on your ability to provide each customer with prompt, personal and reliable customer service.
**What's in it For You**:

- Flexible, independent work environment
- Access to best in class resources, tools, and technology
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
- Comprehensive benefits package starting day one of employment
- The opportunity to carve out a long term, advanced career path within Ecolab

**What You Will Do**:

- Provide service to store customers
- During every customer visit, complete food safety auditing, foreseeable equipment maintenance, supermarket staff training, and on-site product demonstrations, as well as inventory management and reasonable order recommendations
- Through a scientific process, ensure correct product usage and achieve a high-standard result of cleaning and food safety control
- Provide product training for customers, and give them guidance about correct usage, reasonable ordering and inventory management
- Establish and maintain good relationships with store customers and operational support partners and promptly communicate any problems found during store service
- Provide prompt and positive feedback on their requirements to achieve customer satisfaction
- Through on-site research and in-depth knowledge of customer needs, be willing to discover new problems, actively work out and provide solutions through teamwork, which effectively solves customers' problems, and improves customer satisfaction and trust towards Ecolab's professional service
- Effectively manage the equipment installation in new stores and finish it on time; complete emergent maintenance tasks immediately and rapidly
- Through value delivery and customized sales strategies, achieve assigned sales target and accomplish service to customers.
- Through timely and considerate communication, achieve wide satisfaction among store customers at all levels.
**Position Details**:

- Route territory will include: CITIES/AREA
- Work week and shift: DETAILS (including weekend rotation, if applicable)

**Minimum Qualifications**:

- Bachelor's Degree in Food or Food Science related field
- Must have the flexibility to handle emergency calls at night, during the weekends and on holidays based on customer needs

**Physical Demands**:

- Ability to lift up to 50 pounds/23 kilos

**Preferred Qualifications**:

- Critical eye for food safety
- Field sales experience preferred;
- Professional experience in a food service, hospitality or grocery environment
- Food safety knowledge, mechanical aptitude and the ability to address equipment needs;
- Good service sense;
- Good communication and problem solving skills;
- Proven ability to deliver results & possess a strong competitive desire
- Excellent planning & organizational skills
- Strong relationship management capability with outstanding consulting skills

**About Ecolab Food Retail Services**:
Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training.
Ecolab's Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets.
We serve as an extension of our customers' food safety teams throughout the world, protecting their brand reputation.
**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants.
We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all leve

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