Sr. Customer Service Advisor Midwest Region

hace 6 horas

Heredia, Costa Rica Huntsman A tiempo completo

Job Description:
Sr.
Customer Service Advisor Midwest Region

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.
Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Huntsman offers unsurpassed opportunities to build a successful future.
Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference.
Come join us.
In summary, as the Sr.
Customer Service Advisor, you will be:
Order Management - Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.
Must have good working product knowledge and may suggest alternate or compatible products to customers as needed.
Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
Ownership of a "streamlined process" such as returns or master data management as required.
Provide regular feedback and pro-active communication to the customer and/or sales regarding the status of the accounts.
Effectively and pro-actively manage order blocks.
Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, complaints, quotes, documentation requests, same-day order entry and data maintenance.
Contribute to the defined group goal for "Delivery Blocks" for your work group.
Relationship Management - Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency.
May have assigned customer accounts or manage spot deals for inside sales activity, which may involve order solicitation, price negotiation and systems entry, and some travel to meet with customers.
Employee Development - Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans.
Serve as a mentor to new and struggling employees.
Ability to identify areas of continued learning and the desire for self-development is required.
Complete company required training programs.
Required Qualifications

Education

A high school diploma or equivalent in a Technical / Business or related field with 2+ years related experience.
An associate degree or higher in a Technical / Business or related field with 6+ months related experience is preferred.
Experiences- 2+ years related experience.
Skills & Knowledge- Strong Excel, SAP, and overall systems capabilities preferred.- Strong customer facing experience and roles preferred.- Ability to create networks and get things done when others can't.- Ability to make good decisions quickly and learn from past experiences.- Proven ability to work with external customers to deescalate issues that arise and ensure ease of doing business for both Huntsman and the customer.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer.
We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to

for Company's Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Additional Locations:

  • Sr. Customer Service Advisor South Region

    hace 1 semana

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Sr. Customer Service Advisor South Region Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Sr. Customer Service Advisor Daily Solutions/fgi

    hace 1 semana

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Sr. Customer Service Advisor Daily Solutions/FGI Leader Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We...

  • Order Management Advisor

    hace 5 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Advisor (Customer Service).Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Order Management Advisor

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Advisor

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and...

  • Senior Customer Service Advisor

    hace 5 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Senior Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...

  • Sr Customer Service Agent

    hace 6 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Senior Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.**Responsibilities**:- Confer with customers by telephone in order to provide...

  • Advisor I, Chat Support

    hace 12 horas

    Heredia, Costa Rica Webhelp A tiempo completo

    **Customer Service/Support****Location**- Barreal de Heredia, Costa Rica***Job Title:Advisor I, Chat Support**Job Description**:The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements.This position provides customer service support and resolution of routine...

  • Customer Service Manager

    hace 3 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Customer Service Manager

    hace 2 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Customer Service Manager

    hace 2 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Manager Pu

    hace 5 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70 manufacturing, R&D and operations facilities...

  • Customer Contact Advisor

    hace 5 días

    Heredia, Costa Rica DHL A tiempo completo

    **What makes DHL great? **Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. **_Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_** DHL Express is committed to maintaining an environment that empowers every team member to make the...

  • Customer Service

    hace 3 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.** **Customer Service Representative II (HYBRID/COSTA RICA)** **DESCRIPTION**VMware is looking for high energy, customer **SKILLS AND ABILITIES REQUIRED**: - Experience in customer service or any customer facing environment an advantage. - Excellent...

  • Customer Success Manager

    hace 5 horas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate.Responsible for managing overall service quality and customer relationship management...

  • Benefits Advisor

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Benefits Advisor (Heredia, Costa Rica)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and...

  • Customer Service Supervisor

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Supervisor

    hace 10 horas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...

  • Customer Service Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...