Sr. Customer Service Advisor South Region
hace 7 días
Job Description:
Sr. Customer Service Advisor South Region
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference. Come join us.
In summary, as the Sr. Customer Service Advisor, you will be:
Order Management - Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. Must have good working product knowledge and may suggest alternate or compatible products to customers as needed. Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation. Ownership of a “streamlined process” such as returns or master data management as required. Provide regular feedback and pro-active communication to the customer and/or sales regarding the status of the accounts. Effectively and pro-actively manage order blocks. Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, complaints, quotes, documentation requests, same-day order entry and data maintenance. Contribute to the defined group goal for “Delivery Blocks” for your work group.
Relationship Management - Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency. May have assigned customer accounts or manage spot deals for inside sales activity, which may involve order solicitation, price negotiation and systems entry, and some travel to meet with customers.
Employee Development - Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans. Serve as a mentor to new and struggling employees. Ability to identify areas of continued learning and the desire for self-development is required. Complete company required training programs.
Required Qualifications
Education
A high school diploma or equivalent in a Technical / Business or related field with 2+ years related experience. An associate degree or higher in a Technical / Business or related field with 6+ months related experience is preferred.
Experiences- 2+ years related experience.
Skills & Knowledge- Strong Excel, SAP, and overall systems capabilities preferred.- Strong customer facing experience and roles preferred.- Ability to create networks and get things done when others can’t.- Ability to make good decisions quickly and learn from past experiences.- Proven ability to work with external customers to deescalate issues that arise and ensure ease of doing business for both Huntsman and the customer.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to
for Company’s Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Additional Locations:
-
Sr. Customer Service Advisor Midwest Region
hace 1 semana
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Sr. Customer Service Advisor Midwest Region Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Sr. Customer Service Advisor Daily Solutions/fgi
hace 7 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Sr. Customer Service Advisor Daily Solutions/FGI Leader Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We...
-
Order Management Advisor
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Order Management Advisor (Customer Service). Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more...
-
Order Management Advisor
hace 8 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Customer Service Advisor
hace 8 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...
-
Customer Service Advisor
hace 8 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Advisor (Order Management) (Temporary - 6 months) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to...
-
Senior Customer Service Advisor
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Senior Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...
-
Customs Director
hace 7 meses
Heredia, Costa Rica DHL A tiempo completoAt DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...
-
Customer Service Manager
hace 14 horas
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Sr. People Consultant
hace 7 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Controller - Central and South America
hace 7 meses
Heredia, Costa Rica DHL A tiempo completoAt DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...
-
IT Advisor
hace 7 días
Heredia, Costa Rica Re:Sources Global A tiempo completoCompany Description **Job Description**: As a Solution Center Advisor, we are seeking a talented and professional people to join our team. These individuals will provide a world-class customer service experience to customers and partners in problem identification and resolution on various technologies. Furthermore, individuals will utilize troubleshooting...
-
Customer Service Team Lead Pricing
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...
-
Sr Customer Service Agent
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Senior Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in order to...
-
Advisor I, Chat Support
hace 7 meses
Heredia, Costa Rica Webhelp A tiempo completo**Customer Service/Support** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Advisor I, Chat Support **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...
-
Customer Service Manager
hace 2 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...
-
Sr Mgr, Customer Success Mgmt
hace 7 meses
Heredia, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Customer Contact Advisor
hace 4 días
Heredia, Costa Rica DHL A tiempo completo**What makes DHL great? **Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. **_Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_** DHL Express is committed to maintaining an environment that empowers every team member to make the...
-
Benefits Advisor
hace 7 meses
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Benefits Advisor (Heredia, Costa Rica) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and...
-
Business Advisor
hace 2 semanas
Heredia, Costa Rica Kyndryl A tiempo completo480378BR **Why Kyndryl** **Your Role and Responsibilities** Support the US Public market, in a broad range of activities, including (but not limited to): responsible for business development analysis, POs analysis, pipeline, forecast, reporting, insights to drive growth, as well as financial and operations analysis. **Required Technical and Professional...
