Order Management Specialist I

hace 2 días

San José, Costa Rica Emerson A tiempo completo

As an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests.
You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams.
**In this Role, Your Responsibilities Will Be**:

- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems.
Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect.
- Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams.
- Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience.
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well-advised.
- Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
- Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.
- Assure compliance conformity with import/export, contract and government requirements.
Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards.
- Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Back up other team members depending on the business needs
- Handle any additional tasks as needed.
**Who You Are**:
You establish and maintain effective customer relationships.
You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
You anticipate and adjust effective contingency plans.
You display a can-do attitude in good and bad times.
**For This Role, You Will Need**:

- Education: A bachelor's degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
- Communication Skills: You'll need excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
- Experience: 1-2 years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
- Language Skills: Intermediate level of English proficiency is required.
- Availability: You must be willing to work during the following schedules: 6am to 3pm, 7am to 4pm, or 8am to 5pm.
**Preferred Qualifications that Set You Apart**:

- Experience dealing with customers via phone systems.
- Prior experience interacting with customers or the sales team, along with data entry experience.
- Technical Skills: Proficiency in using order management software such as Oracle and CRM.
Knowledge of Microsoft Excel for analyzing and reporting data
- Attention to Detail: Being meticulous in processing orders, maintaining records, and resolving any discrepancies to keep customers happy and ensure accurate inventory management.
- Organizational Skills: Ability to prioritize tasks, handle multiple orders at once, and meet deadlines in a fast-paced setting.
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I.
Through continuous development of activities, programs, and social awareness.
Our communities are:

- Black Employee Alliance
- Diverse Abiliti

  • Order Management Specialist I

    hace 3 días

    San José, Costa Rica Emerson A tiempo completo

    As an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers...

  • Order Manager Specialist I

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    The Order Management Specialist I for Emerson Automations Solution Latin America is focused on the accurate and timely processing of customer purchase orders and order related activities and requests.The Order Management Specialist I will administrate orders to ensure timely and accurate execution, this includes proactive communication with the customers and...

  • Order Management Specialist

    hace 4 días

    San José, Costa Rica Arxada A tiempo completo

    Order Management SpecialistArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate...

  • Order Management Specialist

    hace 7 días

    San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise, and our support help them to perform better - to be more efficient, more effective, and more sustainable. We are passionate about empowering high...

  • Order Management Specialist

    hace 4 días

    San José, Costa Rica Hashicorp A tiempo completo

    **About HashiCorp**:At HashiCorp, we're building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud.Founded in 2012 and headquartered in San Francisco, 85 percent of our employees...

  • Order Management Specialist I

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**:- Review customer purchase orders in business systems once they are assigned under their ownership.- Use the established standards, check all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it - ensuring our ability to analyze and perform a right...

  • Order Management Specialist I

    hace 10 horas

    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**: - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it - ensuring...

  • Order Management Specialist I

    hace 3 días

    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities- **Receive, review and process customer purchase orders and accurately upload, enter, and book therelated order in business systems- Using the established standards, check that all information supplied by the customer is correct andcomplete to ensure the customer receives the product they need and at the time they need it- ensuring our...

  • Order Manager I

    hace 7 días

    San José, Costa Rica Emerson A tiempo completo

    Job Purpose Under general direction log and enter orders into our business systems. Also responsible for reviewing the customer’s purchase order, ensuring all critical information is complete and accurate. Initiate communications with Order Management/Inside Sales Engineer and External Customers when an order is missing information or no bookable. Work...

  • Key Order Management Specialist

    hace 4 días

    San José, San José, Costa Rica Emerson A tiempo completo

    **Job Overview**We are seeking a skilled Key Order Management Specialist to join our team at Emerson. This role is responsible for receiving, reviewing and processing customer purchase orders with precision.**Key Responsibilities:**• Utilize established standards to verify the accuracy and completeness of customer-supplied information, ensuring timely...

  • Order Management Professional

    hace 7 días

    San José, San José, Costa Rica Hashicorp A tiempo completo

    About HashiCorpWe're a leading infrastructure software company, powered by our core principles and a talented team working together to help organizations seamlessly transition to and operate in the cloud.Our Order Management Specialist plays a crucial role in delivering exceptional customer experiences. This position requires ensuring complex orders are...

  • Deal Desk/Order Management Specialist

    hace 4 días

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Deal Desk/Order Management Specialist to support the sales teams throughout the sales cycle.In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.Today, we deliver a leading cloud-based platform for work execution, empowering organizations to...

  • Order Manager Specialist I

    hace 2 días

    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it -ensuring our...

  • Order Entry Analyst I

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    Role and Responsibilities - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systems - Assist in the correction of orders and proactively communicate issues affecting speed and quality of orders - Follow the established standards and processes, check that all information...

  • Order Entry Analyst I

    hace 2 días

    San José, Costa Rica Emerson A tiempo completo

    **ROLE AND RESPONSIBILITIES ** Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systems Assist in the correction of orders and proactively communicate issues affecting speed and quality of orders Follow the established standards and processes, check that all information...

  • Order Manager Specialist I

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**Receive, review and process customer purchase orders and accurately upload, enter, and book therelated order in business systemsUsing the established standards, check that all information supplied by the customer is correct andcomplete to ensure the customer receives the product they need and at the time they need it- ensuring our ability...

  • Order Entry Analyst I

    hace 3 días

    San José, Costa Rica Emerson A tiempo completo

    Role and Responsibilities- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systems- Assist in the correction of orders and proactively communicate issues affecting speed and quality of orders- Follow the established standards and processes, check that all information supplied...

  • Order Entry Analyst I

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    **ROLE AND RESPONSIBILITIES **Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in corresponding ERP systemsAssist in the correction of orders and proactively communicate issues affecting speed and quality of ordersFollow the established standards and processes, check that all information supplied...

  • Technical Order Analyst Specialist

    hace 6 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:">We are seeking a highly skilled Technical Order Analyst Specialist to join our team at Emerson. As a key member of our order management team, you will play a critical role in ensuring the timely and accurate processing of customer purchase orders.">Responsibilities:">">Receive, review, and process customer purchase orders, accurately uploading,...

  • Order Entry Analyst I

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    ResponsibilitiesReceive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systemsAssist in the correction of orders and related quotes, proactively communicate issues affecting speed and quality of ordersUsing the established standards, check that all information supplied by the customer is...