Back Office Representative
hace 8 horas
As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports.
**OUR MISSION**
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches program
- Medical, dental.
vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
**KEY RESPONSABILITIES**
Data management
Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
Collect the feedback of all the assigned queues daily and take needed action.
Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
Follows up with customer needs and team lead requests.
Cooperates with special projects.
**QUALIFICATIONS**
Advanced English Speaker.
Fluent in verbal and written English 85% / B2
Strong knowledge of Microsoft Excel
At least 1 year of call center experience
Strong organization skills and attention to detail
High-level written and verbal communication skills
Communication and interpersonal skills
Proficiency in MS Office
High School Diploma
Customer Service Oriented
**WORK FROM HOME REQUIREMENTS**
Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
Operation system - Windows 10 or newer
Webcam-Video available
The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
Upload speed of 3Mbps; Download speed of 10 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
**EMPLOYEE BENEFITS**
Costa Rica mandatory benefits.
Scholarship program at Qualfon University (Rochat School of Business).
Care Coach program.
Free access to online learning platforms (LinkedIn and Coursera).
Medical benefits through MediSmart for full-time employees.
Competitive wages plus bonus.
Opportunities to earn additional income through incentives.
Values-driven organization.
USD salary
Referral bonus
**Job Types**: Full-time, Permanent
Pay: ¢492,000.00 - ¢493,000.00 per month
Application Question(s):
- Do you have at least 6 months of call center experience?
- Do you have an English proficiency of 85 / B2 or higher?
Levels below B2 will not be successful in the process.
- We offer a salary of $850+ $100 performance bonus.
Do you agree with this amount?
- WFH will only be considered by performance after the training and nesting.
We are located in Eurocenter; Barreal de Heredia.
Do you agree to come here during that time?
- Are you proficient in Excel?
- Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?
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