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Team Lead, Benchmarks

hace 4 semanas

Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

Role Profile

The Team Leader, Benchmarks & Indices Operations role sits within Benchmarks & Indices Operations which is part of the Customer Operations Group.
This role is a business critical role that has direct responsibility for the quality and accuracy of the FTSE Russell index data and products.
The role has direct people management responsibilities over individuals in Index Management and Index Data Management teams.
The Index Management team is responsible for the daily management of the FTSE Russell index / product portfolio, specifically the data management, corporate action and event management, constituent portfolio management and the production of client content.
It is a global group, with teams in Hong Kong, Milan, London, Fort Mill and Seattle.
The group operates a "follow the sun model" with work as a single team across the different time zones.
The Index Data Management teams, Data for Index and Factor Analytics, is responsible for the collection, quality and maintenance of data used for indices as well as the calculation and quality of derived factor data used for index reviews.
The teams are global groups with locations in Taipei, Kuching, Bangalore and Fort Mill.
The teams operate a "follow the sun model" with work as single team across the different time zones.
Please note that the working hours for this position can vary as business needs require.
This means that weekend work, extended hours and market holiday coverage can and will be expected to meet critical business deadlines.
- Key Responsibilities

As a team leader, the individual will be responsible for the support/assisting of the day-to-day management of the FTSE Russell Indexes, Products, Data Collection and Data Validation.
Key areas of responsibility will include:

- Leading role within the teams including maintaining high morale, motivation within the team and ensuring that the individual team members deliver all objectives within the agreed deadlines to the required standard.
Driving the training and development of the team to always achieve the best of the people.
- Continually improve processes, ensuring that the team are fully supported and given the appropriate training and development.
- Ensure that documentation, procedures and processes are in place, adhered to and are reviewed and updated regularly.
- Responsible and accountable for all client related issues including the provision of timely and efficient client service.
Strive for excellent client service.
- Ensure the delivery of all client product files, to the highest standard, is maintained throughout the product range within the specified deadlines, including the management, support and delivery of the Custom Indexes.
- Ensure completion of daily FTSE Russell production checklists including creating and checking FTSE Russell Products, to strict deadlines as assigned.
- Support FTSE Russell projects, provide key input into the project process, ensure that there are no, or mínimal, risks involved in the projects to the live environment.
QUALIFICATIONS/EXPERIENCE

It is expected that with limited supervision the individual will deliver each of the key objectives of the role identified above, working to strict deadlines and to the highest degree of accuracy.
Key qualifications and skills include:

- At least five years' experience within the financial industry and at least three years of proven team leadership and management experience
- Working knowledge and understanding of global financial markets and products, incorporating indices, is essential
- A proven track record for achievement in delivering high quality service
- Exceptional planning, organizational, time management and delivery skills; strong ability to manage workloads, maintain delivery focus and execution working to strict deadlines in a pressurized and complex environment
- Demonstrated effectiveness in training, mentoring and coaching
- Ability to create a high-performance culture by managing effectively, differentiating performance, developing talent and building diverse teams
- Outstanding verbal and written communication skills; ability to lead presentations to all levels
- Excellent interpersonal skills; ability to build and cultivate internal and external relationships and work collaboratively across multiple teams within LSEG
- Bachelor's Degree or equivalent in Accounting, Finance or Economics preferred, from an accredited college or university

ADDITIONAL SKILLS
- Dynamic, enthusiastic and responsive to change

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.
Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 cou