Upgrade Specialist Team Lead

hace 2 semanas


Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

About the Position:

We are seeking an experienced professional to fill the position of Manager of Customer Success Upgrade Specialists at LSEG. The ideal candidate will have a proven track record of delivering successful customer upgrades and have a deep understanding of the customer's needs.

Main Responsibilities:

  • Lead a team responsible for supporting the upgrade of clients to our next generation platforms.
  • Collaborate with internal stakeholders to ensure a seamless upgrade process.
  • Work closely with Customer Success Managers, Project Managers, and other colleagues in the Sales & Account management functions.
  • Develop and maintain a deep product expertise and advocate for enhancement by collaborating with internal stakeholders.
  • Provide insights to Product Management, Customer Strategy & Execution, and Account Teams on the product experience and trends to align customer needs with business strategy.

Requirements:

  • Minimum 5 years of experience in a management or team leader role within Customer Success.
  • Proven track record of delivering successful customer upgrades.
  • Deep understanding of the customer, especially the trading workflow (Foreign Exchange, Fixed Income, Commodities, Equities) as well as cross-product understanding in Research and Portfolio Management, Investment Banking, Wealth, Sales & Trading, trading technologies, and Microsoft Office tools.
  • Strong problem-solving skills.
  • Proactive and positive attitude that has a 'whatever it takes' approach to increase customer satisfaction.
  • Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team).


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