Upgrade Specialist Team Lead
hace 2 semanas
About the Position:
We are seeking an experienced professional to fill the position of Manager of Customer Success Upgrade Specialists at LSEG. The ideal candidate will have a proven track record of delivering successful customer upgrades and have a deep understanding of the customer's needs.
Main Responsibilities:
- Lead a team responsible for supporting the upgrade of clients to our next generation platforms.
- Collaborate with internal stakeholders to ensure a seamless upgrade process.
- Work closely with Customer Success Managers, Project Managers, and other colleagues in the Sales & Account management functions.
- Develop and maintain a deep product expertise and advocate for enhancement by collaborating with internal stakeholders.
- Provide insights to Product Management, Customer Strategy & Execution, and Account Teams on the product experience and trends to align customer needs with business strategy.
Requirements:
- Minimum 5 years of experience in a management or team leader role within Customer Success.
- Proven track record of delivering successful customer upgrades.
- Deep understanding of the customer, especially the trading workflow (Foreign Exchange, Fixed Income, Commodities, Equities) as well as cross-product understanding in Research and Portfolio Management, Investment Banking, Wealth, Sales & Trading, trading technologies, and Microsoft Office tools.
- Strong problem-solving skills.
- Proactive and positive attitude that has a 'whatever it takes' approach to increase customer satisfaction.
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team).
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